We investigated a little deeper over the last few days and realized the issue was ultimately down to a bug in the software. We take back all accusations of fraud of the customer and we apologize for the bad handling of the situation.

We have settled with Juan in private. As part of the settlement, we will make a small donation to the make-a-wish foundation on the customers behalf.

Due to the poor software and low customer interest, Macaw will be closing its doors for the foreseeable future.

Happy 2023

That's because they are not your transactions! Stop trying to use other customers games as your own!

https://imgur.com/a/26uAYf9

Ill save everyone the time and bandwidth of making 144 screenshots. I took a screen recording of all the games played below. You can pause the videos at any time to see the transactions in detail including the amount won. There are no big wins here as the user claims. Scroll down to see all the videos.

https://imgur.com/a/Bb6fxZ2

The scammer has repeatedly tried to claim wins of other accounts with no evidence, has lied about his account being deleted, seemingly created a second account to make it look like his account was deleted. We've offered to refund his deposits but he has refused. There's not much more we can do now

Happy weekend all

We never claimed this, this was lie put forward by the scammer.

This(1122) is an empty account i assume you created, probably as part of your scam plan. We don't have any policy against multiple accounts, but i don't see the relevance. Your real account is 1089:

https://macaw.casino/users/1089/show

Your screenshots keep referring to jumbojet. This is not your account! Please stop trying to mix accounts and confuse everyone.



Sure, this is possible.

We ask you to prove and show the big wins that you claim you had. You tried in your screenshots to claim ownership of winning games from user account jumbojet. This is not your account!  So where are the big win games that you claim?

We realize this is an issue, and will try to fix this in the future, but that's how it is for now unfortunately. I've just posted below how I can reproduce what the player did, and make it seem like the balance is much higher than it really is. Perfectly happy to help any interested parties to verify how to do this.

Reality:


Quick Edit:


Manipulated screen:

Macaws withdrawals are done instantly, directly from the casino via the lightning network. There is no need to wait for manual approval, you can do it as soon as you win. This user tried to manipulate the html of the website to make it seem that he had more funds than he did and convince our support team that he needed the transactions processed manually.  He also tried to claim some wins of other players accounts as his own.  

This player was banned from our website for multiple attempts of fraud. He was also banned from our discord due to threatening and abusive messages.

We will offer full refunds for his deposits, with the understanding that he is not welcome on the website or in our discord any longer.

No problem ,very happy to answer any questions

Regarding third party games. We do have some suppliers, and we will look to add more games in the future. However the problem with 3rd party games is that they are not provably fair.

The overwhelming response from the community on launch was that provably fair games should be a top priority (see earlier posts from khaled0111, cryptomaniac_xxx, dothebeats, Bitinity,Loyce and others). This makes sense as there needs to be some way of ensuring trust between the user and casino. The traditional way for this was via a third party regulator, but as we are not going in that direction provably fair technology is the only way for us to ensure creditability.

Provably fair games have to be developed in house, hence why casinos only have a handful (stake has 14, owl.games has 3, duckdice has 2) or they don't have any at all. It does cost a lot of in-house resources and time to do it, but it is worth it in the long run, and for us it is vital so we can ensure the trust.

Once we have our first flagship provably fair game established, we will look to expand the choice of 3rd party games, and develop more provably fair games in house.

There have been a lot of recent questions regarding the license. Hopefully this post will clear up some of those queries. We will not be pursuing a license for the time being. The reason being is that it will contradict our "no-kyc" promise(one of our 3 core promises) , and we will not be able to execute our roadmap and signupless features if we did.

My advice to people who will only use a website with a license, is macaw may not be the casino for you and there are other casinos out there that will better suit your needs. However please note, these casinos will be taking down your details and will require KYC from you(even if they are advertised as "no-kyc"). They often do this during a payout, so you will have no choice but to give away your personal details and documents if you want to access your funds.

For players who value privacy and no-kyc over a license, we hope Macaw will be of interest to you. You will soon be able to play our games without even signing up, meaning you will be able to deposit, play and withdraw directly without giving away any of your personal details(even email). As for trust, we will have games utilizing provably fair technology, meaning you will be able to prove that the games are operating fairly yourself, independent of any third party.

As for our own policy, we will be blocking certain countries that have an outright ban on cryptocurrency gambling.

We hope this has cleared up any misconceptions and answered all your questions on this.

Thanks for the suggestion. We may launch a campaign later on in the year, but for now we are focused on delivering the new features that we promised and making sure that our customers are happy with the product.

Thanks for your feedback. We are keeping an eye on monero, but for now we are focused on the lightning network. Instant deposits/payouts are important standards for us. Anonymity is of course another important core principal (we will never ask for KYC). Soon we will have live our signupless feature that will allows players to play without registering an account. This will give players the ability to instantly deposit, play and withdraw without having to share any details, even emails or usernames. However we will keep monero in mind, possibly as an alternative payment option in the future.

⚡⚡⚡=========Update from the Macaw team==========⚡⚡⚡

We are very pleased to announce a new commitment to the provably-fair gaming standard. We will be launching a brand new provably-fair flagship game in the coming months, developed in house and exclusive for Macaw casino. Coming Q4 2022, early access for discord members.

We have also been working hard on our lightning network road map. We will soon be releasing our signup-less feature, allowing customers to play instantly without any registration.

No KYC, no registration, instant payouts.

⚡⚡⚡=====================================⚡⚡⚡

I think there is some confusion here between the terms 'fair' and 'provably fair'. 'Provably fair' is an industry standard that is popular with bitcoin casinos. It uses hashed values that allows the player to check the results of each roll/play of a game. This article will probably explain it better than i can, but its really more about trust then fairness.

Most online casinos out there(especially fiat casinos) operate games that do not adhere to the 'provably fair' standard. They simply use a random number generator to create the result. We are no different to them in this case. The games can still be fair, but it does mean you have to trust the third party/casino(trust that they are not manipulating the results). Provably fair games need to be programmed specifically to adhere to the standard, and means you do not need to put your trust in the third party/casino.

So just to be clear our games are indeed fair and just as fair as any other casino, but at this moment they do not adhere to the 'provably fair' standard. This is something
we are going to look into as it is clear this is important to the community here.



The vast majority of casinos and casino games are not provably fair. To take your signature casino Stake for example, they only have 14 provably fair games and they are one of the leading provably fair casinos. 95% of the games that stake operate are not provably fair.

We aim to get improved support functionality in the future. For now discord is indeed our focal point for support, although I understand your point. However please bear in mind, the user who voiced his concern over their account restrictions "jack64" fematron is a known fraudster, and we have him blocked for a reason.

Yes this is correct. Our support is only discord at this moment.



We have just noticed your username in the picture attached "jack64". I looked it up. Yes your account has been blocked due to suspicious activity. Only one post here on this forum too...

Hi there! What is your user account, I can look it up for you. It could be that you have been blocked for suspicious activity. Feel free to PM me if you are having any trouble.

⚡ ⚡⚡ ⚡ One of our bitcoin runners Olen Musk accidently sold his bitcoin and can no longer compete in the race. We need a replacement! ⚡ ⚡⚡ ⚡

Name our new bitcoin racer, a champion of bitcoin and cryptocurrency. Each unique entry(1 per user) will be awarded 1000 satoshis, with the chosen name winning 30000 satoshis.

Write your names here, the winner will be chosen on August 1st.

Don't know what bitcoin racing is? Come check it out at Macaw.casino

Current Runners:

• Ammous
• Buterin
• Bukele
• Dorsey
• Satoshi
• Antonopoulos
• Musk
• McAfee

⚡ ⚡⚡ ⚡⚡ ⚡⚡ ⚡⚡ ⚡⚡ ⚡⚡ ⚡⚡ ⚡⚡ ⚡⚡ ⚡⚡ ⚡⚡ ⚡

I like your thinking  Having our games act as lightning based services is how we view it long term as well. Watch this space.

---

We are going to have a meeting about this this week. The community here has made it very clear that this should be the top priority, so we may have to rework our roadmap, and shelve some of the other features we had planned until a later date so we can focus on this.

---

Thanks for bringing this up. We of course take privacy extremely seriously and we will look into whether it is worth moving away from cloudflare. Just a note, isn't this forum using cloudflare?

---

⚡ ⚡ ⚡ Just a quick update, we will be making a new commitment to the 'provably fair' standard for our games in the coming weeks, and will be making this our highest priority for the rest of 2022. Stay tuned for some exciting announcements! ⚡ ⚡ ⚡



[moderator's note: consecutive posts merged]