any forthcomings on this topic?
besides, @cryptoxchange, could you implement an option to NOT have the deposit bonus? I'm already a customer for I believe in your service, and I only have small amounts of money in my TH account, I dont think I need to rape you guys on this.
Hi Antares, You are more than welcome to move your funds via BitInstant and receive the $5.00 Credit. Regards Crypto X Change |
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This is great. Hopefully it will absorb the negative effect of Trade Hills sudden closure.
Hi GideonGono, We are just trying to ease the transition for people, thank you for your support  Crypto X Change |
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Dear Trade Hill Clients, Crypto X Change would like to offer a $5.00 USD Credit for migrating to Crypto X Change, this is only if you move your funds via BitInstant to prove that you are a Trade Hill Client. Once you have successfully created an account and moved your funds across, our staff will credit your account with $5.00 USD. The only way for us to provide this offer and prevent any scams is via our BitInstant API connection. We also have 0% Trade Fee's from now until the 22nd of February for everyone! Why are we offering this? As an offer for the Bitcoin community to come and try Crypto X Change, and assist with the ease of switching exchanges. You will need to create a Crypto X Change account at www.cryptoxchange.com and then move your funds via www.bitinstant.comWithin 48 Hours of creating an account / moving funds via BitInstant your account will be credited $5.00 USD If you have any problems or questions please do not hesitate to contact us via email, online support or phone. *One credit of $5.00 USD per person & must be verified as a Trade Hill client via the BitInstant transfer* Thank you, Regards Crypto X Change |
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Solved! First, I have script blocking, and had blocked the live support thingie so I never saw it in the first place.
Then turning off script protection allowed to it work. Thanks!
Excellent, thanks Little Shop! |
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Hi Little Shop,
If you can visit our live support we will sort this issue out.
We will need some details.
Thanks
Crypto X Change
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hi there
how can we get our funds out of th using bitinstant?
bitinstant doesnt allow th as source, and th doesnt issue coupons
Hi, Within a few hours you will be able to withdraw your funds and deposit to Crypto X Change via BitInstant. Thank you antares! Regards Crypto X Change |
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Dear Trade Hill Clients, Crypto X Change would like to offer a $5.00 USD Credit for migrating to Crypto X Change, this is only if you move your funds via BitInstant to prove that you are a Trade Hill Client. Once you have successfully created an account and moved your funds across, our staff will credit your account with $5.00 USD. The only way for us to provide this offer and prevent any scams is via our BitInstant API connection. We also have 0% Trade Fee's from now until the 22nd of February for everyone! Why are we offering this? As an offer for the Bitcoin community to come and try Crypto X Change, and assist with the ease of switching exchanges. You will need to create a Crypto X Change account at www.cryptoxchange.com and then move your funds via www.bitinstant.comWithin 48 Hours of creating an account / moving funds via BitInstant your account will be credited $5.00 USD If you have any problems or questions please do not hesitate to contact us via email, online support or phone. *One credit of $5.00 USD per person & must be verified as a Trade Hill client via the BitInstant transfer* Thank you, Regards Crypto X Change |
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Hi Jered,
Best of luck with future Bitcoin projects from Everyone at Crypto X Change.
Take care, talk soon!
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Great work guys! BitInstant is a pillar within the Bitcoin Community!
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Dear Community, We are offering 0% Trade fees for the next 7 Days for everyone, this also allows previous Trade Hill clients to try out Crypto X Change. After 7 Days, we will have implemented a MUCH Lower fee based trading structure which will save everyone a lot of money on fee's. Trade Hill Clients will be able to move funds straight across to Crypto X Change via BitInstant at highly reduced rates! We would like to thank BitInstant for their solution to enable fast and efficient funding. All Previous Trade Hill clients will be credited $5.00 USD to their Crypto X Change account if migrating from Trade Hill to Crypto X Change via BitInstant!We wish Jered and Adam from Trade Hill all the best for the future. Why Choose Crypto X Change? Deposit 25 Major Currencies fast and efficiently into our USD or AUD market, for $5 + 0.6% AUD. NO BANK WIRE COSTS or BANK FEES - 100% Automated Global Banking system. Supported Currencies you can deposit with no Wire Costs - AUD, USD, CAD, BHD, CHF, CZK, DKK, EUR, GBP, HKD, HUF, ILS, JPY, KWD, MWK, MXN, NOK, PLN, SEK, VUV, XPF & ZAR - Simply select Either our USD or AUD market as the destination currency and our system automatically converts the currency for you at standard market rates, much cheaper than Wires via Banks to other Exchanges. Deposit Cash Instantly via BitInstant for all USA clients, start trading in minutes!! www.bitinstant.comFast Email support, online live support and phone support. As of the 1st of March our new revolutionary trading fee structure will be released, we have made a new concept which will enable more profitable trading and lower buying and selling costs for all types of clients. There will also be other updates released as of the 1st of March, which will be exciting for the community. Our Bullion Store is available for clients Globally, fast insured express shipments world wide. For large orders please contact us for Bulk Discounts. We look forward to providing a long term Bitcoin Trading Platform and Bullion Store, and new products coming. Our legal team are constantly upto date with Global banking rules, laws and policies in which we ensure Crypto X Change is always compliant including MSB within USA. There are many community recommended updates being rolled out, our aim is to provide what the community wants, and to help Bitcoin succeed. 0% Trade Fees End 22nd February 2012. $5.00 USD Credit for all Trade Hill Clients who Migrate via BitInstant * Limit of $5.00 USD credit per person, must move funds via BitInstant from Trade Hill to Crypto X Change via BitInstant to prove that you are a previous Trade Hill Client, Credits may take upto 48 Hours* Happy Trading! Regards Crypto X Change www.cryptoxchange.com - contact@cryptoxchange.com |
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Heh, have fun notifying everyone with the 10 PMs per hour limit on this board.
Charlie has found the business model that works in this still-unstable economy. Not touching bitcoin directly is making it successful.
*cough* Charlie did eh?  LOL |
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its all talk . i still waiting to here from them its been three weeks i cant sell or withdraw funds it sucks really.if i were you cut them off and let them wither on the vine .take your losses and let them find another living. screwing people
Sir, If you have any un resolved issues simply email us ASAP today and we will have what ever it is resolved for you. contact@cryptoxchange.com I am un aware of your issue, please email with also your forum username so what ever the issue it can be resolved. All emails have been replied to promptly. If you do not receive a reply within 12 Hours please leave a message on our Online Support or call us via a phone number on our website. We have many global numbers. Regards Crypto X Change |
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Do you support Chinese CNY deposit and withdraw ?
If you did, you'll get more volumes.
Hi, Yes we sure do, you can deposit into either our AUD or USD markets with CNY, and also withdraw. Everything converts automatically for you. We support every major currency inbound, and every single currency outbound. We will put up a list some where of them all. If you goto our system and goto deposit, select your native currency the list is there. Thank You Crypto X Change |
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Because they were beginning to emerge as a real competitor to mtgox
Sorry, we are in the middle of a Major upgrade which was not meant to have any down time. The exchange will be back in action today. Thank you, and very sorry about this delay! Crypto X Change |
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I really hate to do this publicly but I've given them plenty of time to respond privately. TL;DR I deposited $100 at CryptoXchange, they cashed my check, but didn't credit my account - initially because I screwed up the deposit procedure (first time working with them). But even after making phone calls, sending emails since the 30th, providing the copies of the cancelled checks that they cashed on the 2012-01-30, I still don't have my account credited, my money returned, and I haven't heard ANYTHING from them since 2012-02-02. Here is a PDF of my conversations and check images: http://goo.gl/rrhMRMy hopes are that someone here can push the right buttons to help me get this resolved. Tuxavant, We are chasing this cheque issue. This is taking time to resolve. You will be notified immediately as soon as we have this resolved for you. We will clearly state from now on, no cheques accepted. |
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I would like to see customer service. With all the problems in the past several days I have experienced I would like to hear from someone and get my issues resolved. I think the support has gone down the drain.
Hi Mark, Very sorry for any issues. We have more support staff starting. All emails are replied to quickly if you email contact@cryptoxchange.com we will have issues sorted out. Thank you Crypto X Change |
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I'll agree the system sucks. I have had 1.5 BTC tied up that I am unable to withdraw or sell in cryptoxchange for 3 weeks and nobody seems to be able to fix the problem. This is in addition to the other problems listed here. This is an ongoing problem that I contact them about on a regular basis.
Hi, We are very sorry. Please contact us ASAP via contact@cryptoxchange.com also with your ACC Number and information about the issue and our guys will fix it straight away. Thank you very much! Regards Crypto X Change |
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Hi Bill, We are constantly working on improvements literally 6 days a week, we have about 2-3 months of work that's un released, we are just finalizing the testing now. The speed of the trade engine is one part which is always being looked at and improved, we won't stop investing in the improvements of the exchange Thanks Crypto X Change |
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Yep, I can confirm that there is a delay between the time of placing a given bid/ask and the time that it is fulfilled.
It was confusing the first time to see my bid of $5.50 and an ask of $5.50 sit there side-by-side for a good 20 seconds.
It was also confusing the 2nd time, and the 3rd.
Nonetheless, Cryptoxchange has definitely impressed me so far. I'm sure they will take care of this.
Hi, Theres a huge update going in for the speed of the processing engine, there are literally so many checks it does etc. However, our guys have this sorted and it will be live within 24 hours so what you see now will be instant. It does actually do the trade, the lag is from the UI what you see. But all is fixed just about to be updated Regards Crypto X Change |
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Hi, Please email contact@cryptoxchange.com with your account number and your problems will be resolved promptly, it is something specific to your account Sir. Thank you Crypto X Change |
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