Buyer will provide the pool, worker name, and account in checkout.
Example: -epool eu2.ethermine.org:4444 -nocroom <wallet>.NR-<yourworker> -nocroom x
Once purchase is completed, buyer will receive a message stating an approximate start time/date.
After payment clears buyer will be notified mining has begun.
NocRoom is not responsible for anything the buyer mines. Coins will be sent to the worker name when the pool decides.
The pool hashrate is not guaranteed to be equal to the miner hashrate. The only guarantee is the miner will run at least based on your contract
Miner run-time is guaranteed. NocRoom is not responsible for downtime caused by the pool.

Downtime such as power loss will be compensated on an hour to hour basis (1 hr loss = 1 hr added, 5 hr loss = 5 hr added, etc…).
NR will notify the buyer of any issues. If I do not and the miner appears to be down, please open support ticket to fix the issue.
Refunds
No refund is guaranteed.
The term “guarantee” means the best attempt to provide what the buyer has paid to receive.

The pool speed is not guaranteed to be the same!
Depending on the pool and coin, the hashrate will be higher or lower (25 +/- 15%).
The miner is fully functional. Hashing in a cool, clean environment.
The quicker the payment is provided the quicker the contract will start.
Providing mining details (pool, worker) in checkout will prevent further delays.
Ask about a 15 minute test before making a purchase.

Have you call Poloniex customer service? It will be better choice than write this thread. Email them with your deposit problem, I believe they can give you solution. They usually make a fast response for some trouble like this.

What is The Contract and How does it work?
Buyer will provide the pool, worker name, and account in checkout.
Example: -epool eu2.ethermine.org:4444 -nocroom <wallet>.NR-<yourworker> -nocroom x
Once purchase is completed, buyer will receive a message stating an approximate start time/date.
After payment clears buyer will be notified mining has begun.
NocRoom is not responsible for anything the buyer mines. Coins will be sent to the worker name when the pool decides.
The pool hashrate is not guaranteed to be equal to the miner hashrate. The only guarantee is the miner will run at least based on your contract
Miner run-time is guaranteed. NocRoom is not responsible for downtime caused by the pool.

Support
Downtime such as power loss will be compensated on an hour to hour basis (1 hr loss = 1 hr added, 5 hr loss = 5 hr added, etc…).
NR will notify the buyer of any issues. If I do not and the miner appears to be down, please open support ticket to fix the issue.

Refunds
No refund is guaranteed.
The term “guarantee” means the best attempt to provide what the buyer has paid to receive.

Additional Information
The pool speed is not guaranteed to be the same!
Depending on the pool and coin, the hashrate will be higher or lower (25 +/- 15%).
The miner is fully functional. Hashing in a cool, clean environment.
The quicker the payment is provided the quicker the contract will start.
Providing mining details (pool, worker) in checkout will prevent further delays.
Ask about a 15 minute test before making a purchase.
 
An open contract can be extended. Send a message and terms can be negotiated. There may be a time gap between the original purchase and the extension.
 
Returns/Refunds
Due to the nature of crypto currency, there are no returns or refunds once payment has been made.
Downtime will be compensated.
Exceptional downtime that cannot be compensated, may be eligible for a partial refund.

Nice foot