Όσον αφορά το e-coin, οι κάρτες δεν έχουν κανένα πρόβλημα, γενικά στην πλευρά της Mychoice (τράπεζας που εκδίδει τις κάρτες) δεν έχω αντιμετωπίσει ποτέ πρόβλημα. Και έχει και εξαιρετικό interface για να παρακολουθείς τις συναλλαγές καθώς και άμεσες δωρεάν ειδοποιήσεις. Οι κάρτες είναι τελείως ανεξάρτητες, και απλά το e-coin τις φορτίζει κρατώντας το 2%. Φορτίζονται και με κατάθεση απευθείας, χωρίς να μεσολαβεί το e-coin και χωρίς bitcoin.

Τα προβλήματα τα έχει το e-coin, και ενδεχομένως η επικοινωνία του με τη Mychoice κατά την ώρα της φόρτισης. Και τις 2 φορές που παρουσιάστηκαν προβλήματα ήταν ενώ είχε εκτοξευθεί η ισοτιμία. Πολύς κόσμος εικάζει/φοβάται ότι σκόπιμα το βγάζουν offline για να μη πληρώσουν παραπάνω.

I understand your choice to not include phone support, indeed it would probably be chaotic. You could perhaps do it with a high charge line, in addition to the free email support though.

Im talking about a landline, an address, something real that people can get in contact with your company, not for everyday support.

I do understand its easy to run the whole site/services from a server on a data center and that there is no need for office space, but you are dealing with money, and people will always be suspicious and cautious about their money. Some real contact credentials would make people feel safer, because if something went seriously wrong, like for example if your site dissapeared and with it all the bitcoins and money of the users, they could find and contact you somehow.

You should advertise MyChoice more, for the same reasons I mentioned regarding the phone and address. People need to know that their money is with a real company, that they can get in touch with in case something goes wrong etc. And since MyChoice seems to be a relatively well known legit company on its field, and also has real addresses and phones which you dont, you should advertise your partnership with them in my opinion.

Many people dont exactly know what you actually offer, and they dont understand that you are a Bitcoin exchange/wallet site, that also offers a way to top up prepaid cards. They probably think you issue the cards or that the cards directly consume bitcoins. I for example wouldn't trust a card issuer with no history, phones and real address.
Especially people not familiar with bitcoin, that need your card for other reasons (for example I got your card due to a temporary ban on international transactions here), need a good explanation of exactly how your site and services work. And I'm pretty sure many (if not most) of your users are not bitcoin investors looking for ways to convert their BTC to real currencies, but people like me that will buy BTC (probably from other sellers/exchanges) in order to use your card.

While your help videos are very easy to understand, having just videos instead of an in depth text guide looks unprofessional, and contributes to the shady feek of your site (in conjunction with the lack of real contact credentials and detailed explanation of how everything works and what companies are involved).

I think you offer a great service, and honestly hope that you will continue offering it. It works fine for me and I encountered no problems.

No offense, but for the reasons I explained, and it seems many people agree with me, your site has a shady, scammy vibe to it. I wouldn't leave my BTC in your wallet, even now that I used your card with no problems.

Look at it from a marketing standpoint. People are being turned away from your services due to this. I did my best to explain what many people find wrong, I hope it helps.

Im a satisfied customer that thinks that the positives of your service heavily outnumber the negatives, but since you want people to share reasons to not trust your company and are willing to discuss them:

Why is your site so secretive, lacking real contact info like addresses and telephones, and details of the parties and methods involved in order to offer your service? Why dont you explain how it works? Why dont you name mychoice or any other partners involved? Especially since mychoice is a known and trustworthy bank/card issuer that partners with other similar services.

Like I wrote on an earlier post, If I didnt read and knew about people who had ordered cards and succesfuly used them, I would probably think that your site was a scam. Im probably not the only one who gets that impression from your site. Why dont you fix this, or explain the reasons that make you not disclose this info?

The two times I loaded my card, the loading was instant. Support replies within 1-2 hours usually, and with real answers, not copy pasted stuff. Keep us informed with what happened...

I forgot to mention that the card was sent by Mychoice from Gibraltar, and theres absolutely no mention of e-coin anywhere in the envelope, card or included letter.

The included letter suggests 3 methods of activation on this specific order:

• Phone number (same for PIN etc, listed on the card)
• Visit www.mychoicecorporate.com
• Visit the partner website from where you ordered the card (e-coin on our case, but not mentioned on the letter that came with the card)

The sign up proccess on the mychoice site only required the card number and birthdate. After that I had to fill in a mobile phone and email for the notifications. My other credentials were automatically filled, according to what I used to sign up on e-coin. I also noticed that mychoice had an address of the format XXXXXXXXXXXXXXXXXXX@e-coin.io as my contact email (quite long string of numbers and letters) that like my other credentials, I couldnt modify.

I think that accessing the mychoice site is intended and allowed since it provides a better view of the transaction, although there is no mention at the e-coin site. (Which like I mentioned on my first post, is a little secretive in general)

My guess is that mychoice allows "partners" to resell its cards, and automate the sign up and top up procedures, but still maintains complete control of the cards. It probably gives an API of some kind for partners to access sign up/activate procedures, remaining money and transaction history, but thats probably all.

I ve been considering the e-coin card for some time, and this thread helped me decide, so i signed up in order to mention my experiences, and potentially help others.

Like many people already mentioned, the fact that there is no info about the company, no real address, and that they dont mention who are the partners and methods used to provide the service, indeed makes them look shady. If I didn't know people who had ordered the card and it worked, I would be sure that it was a scam. I'm sure many people are turned away by those issues. It should be fixed in my opinion.

Anyway, I ordered the card, paid with paypal funds, and it arrived 7 days later in Greece (5 work days, as mentioned on the site), on an unregistered (no signature or tracking) envelope.

The card is plain black, it doesn't look like the designs on the site. The actual provider of the card is MyChoice. The numbers and info are 3d/relief printed. The name printed is the "name on card" option filled in on ecoin, not the real name.

The card is easy to activate, by inputing the last digits on the ecoin site. In order to get the pin for ATM/POS transactions you need to call a UK number and go through a very easy and fast automated proccess, for which you need the card number and your birth date.

Loading bitcoins on the ecoin site takes quite a long time. For 0.9BTC It took about 2 hours, going through 6 confirmations (this might be expected, I didn't have much experience with bitcoin before getting this card)

After that, converting BTC to currency on the card is instant.

The card works perfectly with any online transaction I tried, including paypal. The fact that the name on card is different than my paypal name wasnt a problem. I did give my real name on the registration proccess though, so perhaps Its listed, just not printed on the card. Also keep in mind that after adding the card to paypal, It will try to convert currency to Gibraltar Pounds, with its own exchange rate. You should definitely disable this feature since there are no Gibraltar Pound ecoin cards, paypal just assumes this due to the fact that the card issuer is based in Gibraltar. The 3% rate of mychoice for currency converting should be better than paypal for other conversions too.

I haven't used the card for any ATM or POS transactions yet, but It probably works fine with them too.

The mychoice site for managing the card is really useful and well designed. You need to sign up for it independently from ecoin though. It includes free instant notifications through mail and sms. The transactions are listed immediately, much better than many regular bank cards.

It seems that mychoice is completely independent from ecoin, and that you can load the card with other methods too (like bank transfer). Ecoin only does the automated conversion of BTC to fiat currency and the loading of the card. It seems like that money in the card is safe, I would be more afraid of the Ecoin site/wallet.

I have owned the card only for a day so I cant know what will happen on the long term, but it seems everything works as advertised, and the commissions are really low.

I would definitely recommend it to anyone who needs such a service.