Its a long road ahead to restore the image of your casino after all the bullshit that you guys pulled in the past, but completely possible. You need to clear the following:
- Red trust needs to disappear
- Previous accusations need to be resolved
- Prove that you have a legal license to operate
- Testimonials from certain high ranking members of this forum
I agree, it is a long road and we are doing it per steps.  Well, you need to be fast and clearing the scam accusation need to be the top priority for the new management. Secondly do you plan to bring some incentive / Bonus to your site since you have a brand new management willing to make it better than before. Hi, yes, clearing scam accusation is the top priority, and I absolutely agree with you. At the moment we have a promotion - Game of Thrones, you can check it here https://vegascasino.io/promotions, and we have a plenty tournaments, new slots, first and second deposit bonus, monthly reload … We try to be as fun as possible! 😊 |
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Hey all, thanks for the comments. Ok, let’s break down these questions . I don’t know for sure why the previous team decided to stop being active on this forum, I guess they had their reasons. But in any case, they stopped posting sometime in 2017 if I’m not mistaken, and we want to change this. Open discussion, that is how we want it. About the trust rating, it hurts me to see that red colour as well… We’ll investigate what happened, and if the mistake was on our side, we’ll do our best to fix it. It happened some time ago, so it might take us some time to come to the bottom of this. I don’t know about any active bounties, but I can check. We are also fully aware of the no licence and pirated Novomatic games issue. Can’t really add anything here, we still don’t have a licence, but all our game providers are legit and running on official servers. Regaining user trust is hard, especially when you lose it like we did. Anything we say will be in vain, only thing we can do is prove it with our actions. And this will take time. I hope in a year, trust will no longer be an issue, but there are no instant cures here. We will address the issues on AskGamblers and other sites, hopefully we’ll be able to clean up our reputation at least a bit. Best regards, Evita To be fair I don't know much about your casino but have heard name. First of all, as I see you are new Team which knows past of casino and bad trust too, why did you decide to become new team behind this casino instead of starting new one? Especially when you know it will be so hard to gain trust or at least neutralize it. Wish you success, btw domain is amazing. We decided to take it over because it (Vegascasino.io) has plenty of players who are happy with the service and we don’t want to lose them. That is why we decided to steer the course and regain the trust of the community. And by the way, thank you for the compliment!  Nice to hear good things ❤️ |
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Hi alisafidel58,
I am not sure how exactly can we prove that …
We could start by tackling the accusations in advance, but we decided to start the conversation as well. As I said before we are not hiding anything, we just want to have a fresh start. 😊
Best,
Evita
Since Lauda is the one who put a negative trust in your account, I think that you should explain it to her about the new management. Heres a little example. This account has a lot of issues back then, just like yours but all the negative tag that has been put in his account were all taken back (not all since some are now inactive). All the issue in that account has been resolved. Thank you for this. We are checking this as well. |
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Its a long road ahead to restore the image of your casino after all the bullshit that you guys pulled in the past, but completely possible. You need to clear the following:
- Red trust needs to disappear
- Previous accusations need to be resolved
- Prove that you have a legal license to operate
- Testimonials from certain high ranking members of this forum
I agree, it is a long road and we are doing it per steps. |
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Is there any proof that you have indeed had a change in management?
I am not sure how exactly can we prove that …
Photo of Vegascasino.io manager holdind a list with text "we had a change in management" or "we have changed" would enough  Hehe Good point |
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Hi alisafidel58,
I am not sure how exactly can we prove that …
We could start by tackling the accusations in advance, but we decided to start the conversation as well. As I said before we are not hiding anything, we just want to have a fresh start. 😊
Best,
Evita
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Hey all, thanks for the comments. Ok, let’s break down these questions . I don’t know for sure why the previous team decided to stop being active on this forum, I guess they had their reasons. But in any case, they stopped posting sometime in 2017 if I’m not mistaken, and we want to change this. Open discussion, that is how we want it. About the trust rating, it hurts me to see that red colour as well… We’ll investigate what happened, and if the mistake was on our side, we’ll do our best to fix it. It happened some time ago, so it might take us some time to come to the bottom of this. I don’t know about any active bounties, but I can check. We are also fully aware of the no licence and pirated Novomatic games issue. Can’t really add anything here, we still don’t have a licence, but all our game providers are legit and running on official servers. Regaining user trust is hard, especially when you lose it like we did. Anything we say will be in vain, only thing we can do is prove it with our actions. And this will take time. I hope in a year, trust will no longer be an issue, but there are no instant cures here. We will address the issues on AskGamblers and other sites, hopefully we’ll be able to clean up our reputation at least a bit. Best regards, Evita |
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How often we wish for another chance
to make a fresh beginning.
A chance to blot out our mistakes
And change failure into winning. By Helen Steiner RiceWelcome at new, refreshed Vegascasino.io! 😊 Hi everybody, There was a lot of developments in vegascasino.io lately, chief among them being a change in management. We are putting a lot of effort into building a better experience for all our players, while trying not to repeat the mistakes from our past. Reading the forum, I noticed there were a few open player issues and grievances about some of the decisions the former team made. While I can’t guarantee we can fix them all, we are more than willing to try. Please write here or send me a PM, so we can look into them in detail. On to the more fun stuff . We are constantly adding a whole bunch of new slot games and will try to be one of the first to launch new games from our providers. Hopefully this will make vegascasino.io your favourite place for best and latest games . Trust is always an issue in this industry and since we are not operating under any official licence, we can understand the reservations some of you may have. Just our guarantee nothing fishy is going in the background is not enough, so we are looking into provably fair principle and some other options, which would prove our honesty. Rest assured all games on our side are from reputable providers and have not been “customized” in any way. If you have any questions or comment, or just want to say hi, post them here, we’ll be happy to talk to you all!Best regards, Evita Bellucci Marketing Manager 🖤
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Hi again!
We have finished the maintenance and all loading times are back to normal!
Should you still experience the website loading slower than usual - please contact our support.
Enjoy,
VegasCasino.io
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Dear all
We had to run an unexpected maintenance due to very high traffic this morning, and this is the reason you may experience slow load times due to this.
We expect to have this finished very soon, and apologize for any inconvenience!
Best
VegasCasino.io
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Everybody loves a nice tailgate party!And we are throwing one for you to: finish April in style!! Through Sunday, we are giving you a 100% reload bonus on the 'Tailgating' slot!Here is how you can claim it? 1. Check your email for your exclusive bonus code. 2. Go to the Cashier and click 'Open Bonuses'. 3. Enter the bonus code and enable the bonus. 4. Deposit to have the bonus instantly credited to your account. Have helluva loads of fun playing the 'Tailgating' slot!Snap it up, this bonus code will expire at 23:59 GMT April 30th! CLICK HERE to JOIN THIS PROMOTION!* * *Also, make sure to try your luck in our April MegaLotto and 300 mBTC Weekly Raffles!
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Three magic words: DEALER IS BTCUST! Earn free chips playing Satoshi Atlantic City Blackjack (by OneTouch)!What do you need to do? 1. Go to VegasCasino.io and start playing OneTouch Satoshi Atlantic City Blackjack. 2. For every 100 mBTC you wager on this game, you will get 5 free chips on it. Our final Pro Blackjack tip: if you have a splittable pair of 10s or face cards, do not split them, stand!Promotion runs through 23:59 GMT April 24th, 2017. CLICK HERE to JOIN THIS PROMOTION!* * *Also, make sure to try your luck in our April MegaLotto and 300 mBTC Weekly Raffles!
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Welcome back to BTClackjack month at VegasCasino.io!  Earn free chips playing Satoshi Classic Blackjack (by OneTouch)!What do you need to do? 1. Go to VegasCasino.io and start playing OneTouch Satoshi Classic Blackjack. 2. For every 100 mBTC you wager on this game, you will get 5 free chips on it. Our Pro Blackjack tip: never stand on 12 through 16 if the dealer is showing a 7 or higher!Promotion runs through 23:59 GMT April 17th, 2017. CLICK HERE to JOIN THIS PROMOTION!* * *Also, make sure to try your luck in our April MegaLotto and 300 mBTC Weekly Raffles!
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April is BTClackjack month at VegasCasino.io!  Practise your card counting skills and earn free chips playing Bitcoin Blackjack Classic (by OneTouch)!What do you need to do? 1. Go to VegasCasino.io and start playing OneTouch Bitcoin Blackjack Classic. 2. For every 100 mBTC you wager on this game, you will get 5 free chips on it. 3. Winnings from your free chips will be awarded as bonus funds. Our Pro Blackjack tip: always split Aces and 8s!Promotion runs through 23:59 GMT April 12th, 2017. CLICK HERE to JOIN THIS PROMOTION!* * *Also, make sure to try your luck in our April MegaLotto and 300 mBTC Weekly Raffles!
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Is it possible to know how many raffle tickets bought every round? Just curious how many people are interested to participate on your raffle since it is not interested enough for me because 10mbtc is not a small amount and I need to risk it even I cant lose it without getting 1 ticket.
Hi dustboy, You can see how many tickets are issued under "Total tickets": https://vegascasino.io/lottery/monthly-vegaslottoCheers, VegasCasino.io |
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Join our APRIL MEGALOTTO! Buy a ticket for 10 mBTC and win your share of the 9,500+ mBTC total prize!It's just so easy: 1. Buy a lottery ticket for 10 mBTC and pick 5 random numbers out of 36. 2. Match at least 3 numbers, and you become a participant of the April raffle. 3. If there are no winners, we will increase the jackpot next month. Lucky winners will be notified via email on May 1st, 2017.CLICK HERE to GET YOUR FIRST TICKET!* * *Also, make sure to try your luck in our 300 mBTC Weekly Raffles!
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At VegasCasino.io we love fairy tales, and... ...there is probably no scarier tale than the one about Goblins stealing your gold!This week, we're giving you a 100% reload bonus on the 'Greedy Goblins' video slot!Follow these steps: 1. Check your email for your exclusive bonus code. 2. Go to the Cashier and click 'Open Bonuses'. 3. Enter the bonus code and enable the bonus. 4. Deposit the correct amount. The reload bonus will appear on your account immediately!Remember to enable the bonus before making a deposit, otherwise it will not be valid.The bonus code expires at 23:59 GMT April 9th, 2017, so be quick!CLICK HERE to LEARN MORE!* * *Not only that, but our Monthly VegasLotto is also ongoing, with its Progressive Jackpot having rolled over yet again and now topping 9,500 mBTC!
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Hi Bitinity, Thank you for bringing this to our attention. The games in question were removed pending investigation and we have put our partnership on hold with the provider until we have a satisfying answer from them. If that does not happen we will take appropriate action. We always strive to provide best security and service to all of our users. Cheers, VegasCasino.io I brought this to your and your players attention in June 2016 (Check old posts in this thread) and you have never responded to this. Hi joksim299, Thank you for bringing this to our attention. As informed previously, there still is an ongoing investigation with the game provider regarding this topic. Cheers, VegasCasino.io |
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Hi Bitinity, Thank you for bringing this to our attention. The games in question were removed pending investigation and we have put our partnership on hold with the provider until we have a satisfying answer from them. If that does not happen we will take appropriate action. We always strive to provide best security and service to all of our users. Cheers, VegasCasino.io |
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