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We are happy to share with you a new, super useful feature: Conversions. You can now instantly convert between different currencies within your Evolve Markets account, without any fees! Currency Conversion on Evolve Markets |
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Purchase of crypto with your credit card or bank transfer is now available on Evolve Markets! Easy, secure and very fast: All details |
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Hello! While we don't have ongoing plans for the addition of mBTC accounts, this is something we can consider in our future upgrades.
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Hello. The spreads on all symbols are variable due to market conditions and they can always be viewed on the Webtrader and MetaTrader platforms, as well as on this page https://evolve.markets/markets/. |
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Are you now looking to become regulated as you're giving incentives for verifying accounts/kyc?
Thanks
We are actively following the development of global regulations and are re-assessing the situation as it develops. |
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Is there any problem with MT4 platform or just my account? It stopped running for hours. I still have some open orders there? I have emailed support but no one replied.
Hello. There have been reports of some intermittent connectivity issues. Our engineering team has routed the quote feeds through a different provider and quotes are moving normally. We apologize for any inconvenience. Kind Regards, Evolve Markets Team |
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Hello, You noticed correctly. We implemented a change to orderbook from BIT to BTC. MT5 added support for extended volume accuracy for cryptocurrency trading last year ( link), enabling market depth (as well as other interface elements) ability to display volumes accurate to 8 decimals. This meant we were able to upgrade from BITs. It helps to avoid confusion like the one you can see on that Reddit thread, and most of our users prefer it this way. Kind Regards, Evolve Markets Team |
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Accessing multiple trading accounts under the same user from a single IP So, two or more users can't share a single VPS or PC? For example, if my friend have MetaTrader account (registered under his own username) and he is hosting my MetaTrader (registered under my username) on his PC or VPS (to make the trade copying working correctly or to act as "forex manager"), is this a violation of TOS? For this to work do I need to ask my friend not to open account at your site (to use different forex broker) just to be sure that the TOS is not violated? "Every person can only be operating one username" I have another account I am not using, I signed up just for testing (to see the platfrom from the "inside"). There is no option to delete it when I searched. Can I just leave it without real trading activity? One person can have multiple trading accounts under one username. Metatrader also allows you to create an investor password for 'read-only' access to your trading account. If you have any other specific account related questions please feel free to contact support. Kind Regards, Evolve Markets |
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Hello, In all three examples you outline, they are not violations. Every person can only be operating one username, and is allowed to have multiple accounts under their username. Accessing multiple trading accounts under the same user from a single IP, is not against our TOS. You are allowed to create and maintain multiple trading accounts under the same user account, provided you do not use your accounts in an abusive manner (such as, by way of example, to exploit our leverage limits or negative balance abuse. Hedging with multiple accounts is not against the TOS unless if the purpose is to exploit, for example, negative balance protection, where the purpose of the hedge is to bring one account negative at a market gap and keep one winning account. If you have any further questions on this matter that require more detail, please email us at support@evolve.markets . Kind Regards, Evolve Markets Support |
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Hello!
Thanks for your feedback, and we totally agree. We are working on this functionality as well as a lot of other user requested features that will be coming out in the next few months. There has been a ton of work going on behind the scenes at Evolve so stay tuned and we will provide more updates soon!
Kind Regards,
Evolve Markets Support
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Good, I need help with evolve. I have a serious problem with my account. The email that I used does not receive evolve emails and I have not been able to solve it with outlook support or with anyone. I have been told to change the address in evolve I can not change the email and I have money uinside and everything working, can I change the email?
Hello everyone, despite our tardy response today on bitcointalk, JohnnyGR was not left hanging. His issue was supported and resolved via support email ticket the day his question was posted here. If anyone else has any issues they should always contact support directly as we provide prompt and helpful service and always resolve every issue that is submitted. Regards, Evolve Markets |
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Are you having payment problems? Why don't withdraw funds from my account?
Hello, We are not having any payment problems. This thread is not for account specific support or compliance inquiries, please email our support address. Kind Regards, |
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Is this swap per lot (per 1 BTC)? BTCUSD
swap short swap long
-1944.754217 -1967.725833
It's about 25% per day. Why such huge swap? Hello, We have changed all our swap rate to be charged in points. For a detailed explanation of how this works please read https://blog.evolve.markets/swap-rates-explained-8cd1d44c0eb8 . The BTC point rate converted is approximately 0.23% a day. Any swap charge can be avoided if you close the position before 5PM NY Time. Regards, |
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