I can't redeem an old 'Titancoin' and 0-response from customer service. Scam???

[Todamont]

I have an old 1-btc Titancoin, and when I went to redeen it yesterday, lo and behold, no private key under the tamper-proof sticker. All I see is what appears to be a "2FA" code, and I have no "password". Contacted customer support, 0 response.


Is this a known scam? Did I just lose 1 btc? Am I just SOL now? Titancoin, scammers?

[edit]

Titancoin customer service now supporting this ticket. Appears legit.