BTC-E is trying to scam me

[vortex1878]

BTC-E is trying to scam me.
Before sending a USD wire transfer to them I got verified, providing all docs etc.
Now I bought BTC but cannot withdraw it, although I am verified. Currently I shall wait another 559 hours.
And BTC-E really have the balls to completely ignore me. They closed the ticket four times without replying or taking any action. Beware and do not use BTC-E!
Advices how to initiate legal action against BTC-E are appreciated.



Also posted here: https://redd.it/5syipi

[vortex1878]

Update: After I reopened the ticket for the fourth time, BTC-E have now deleted it entirely. Professional criminals.

[kehtolo]

Did you read their FAQ?

Did you do any of these things listed? Change an e-mail address, perhaps?? (14 days hold! automatically, no ifs buts or maybes)

8. What is money hold?

Money hold (restriction on withdrawals) is set in the following cases:

1) You are a new user. Money hold for 3 days. It cannot be removed.

2) Changing or resetting the password. Money hold for 3 days. It cannot be removed.

3) Deleting or adding an IP address to the White list of IP addresses. Money hold for 2 days. It cannot be removed.

4) Changing your email by submitting a ticket to Support department. Money hold for 14 days.

5) Changing your 2FA settings. Money hold for 2 days. It cannot be removed.

6) Deposits through electronic payment systems as means of fraud protection. Money hold from 1 to 7 days.

7) Deposits through wire transfer. Money hold for more than 1 month. It can be removed by submitting a ticket and providing us with the scans of verification information:


I'd say point 7 is what you need to read.

They have no case to answer.

[mocacinno]

7) Deposits through wire transfer. Money hold for more than 1 month. It can be removed by submitting a ticket and providing us with the scans of verification information:


I'd say point 7 is what you need to read.

They have no case to answer.

AFAIK, the OP did say he is fully verified, so i can only assume he already sent scans of his verification information?
If the OP did indeed miss some verfication step, i still think it's rude of BTC-E to just close a ticket, or delete it alltogether... They should just point out to him which info he needs to submit to release his funds.

[vortex1878]

7) Deposits through wire transfer. Money hold for more than 1 month. It can be removed by submitting a ticket and providing us with the scans of verification information:


I'd say point 7 is what you need to read.

They have no case to answer.

AFAIK, the OP did say he is fully verified, so i can only assume he already sent scans of his verification information?
If the OP did indeed miss some verfication step, i still think it's rude of BTC-E to just close a ticket, or delete it alltogether... They should just point out to him which info he needs to submit to release his funds.

Yup. Point 7 applies indeed, and I have read it before. ^^ I am verified. I would not have sent a wire transfer before.
And in addition - as you rightly said - closing the ticket four times and then eventually deleting it, burning the complete audit trail..?! Criminal.

[kehtolo]

To be honest, i don't get it either.

I have been using Stamp since 2013.. I find them quite good. Any problems I've had in the past have always been dealt with pretty quickly.

But yeah, BTC-E should have at the very least responded and answered as to why. No just closing the ticket and deleting it. That is very bad form.

[eaLiTy]

Usually BTC-E responds genuine tickets even though it takes a couple of days and this is the user who is a support for BTC-E btc-e.com and hope he will respond to your query .They are known to shut down accounts if they find the user is a fraud and has happened recently and i am not sure with your situation as you have wired the money.Closing the ticket without any response is a bad practice and it will hurt them in the long run.

[vortex1878]

Usually BTC-E responds genuine tickets even though it takes a couple of days and this is the user who is a support for BTC-E btc-e.com and hope he will respond to your query .They are known to shut down accounts if they find the user is a fraud and has happened recently and i am not sure with your situation as you have wired the money.Closing the ticket without any response is a bad practice and it will hurt them in the long run.

I believe my request is indeed pretty genuine. And the worst part is that after closing the ticket four times without reply or action they simply deleted it. Head-in-the-sand policy.
What will be next? Deleting my BTC balance and be done with it?
And I don't think I have to talk to any forum member here after that experience with their official support.

By the way... There is more..:




Such a competent and friendly support..! 
 

[kehtolo]

Yeah, looks like you got a 'live one' there.. doesn't seem at all friendly.

Just get what you need out of them and get out of there. If I were you, I'd consider Stamp... much friendlier!

[vortex1878]

Yeah, looks like you got a 'live one' there.. doesn't seem at all friendly.

Just get what you need out of them and get out of there. If I were you, I'd consider Stamp... much friendlier!

Thanks for the hint.
I am not yet verified at Stamp. Maybe I should think about that.
I am verified at Bitfinex though where I recently sent a wire transfer to. Took one day to their bank account in Taiwan. And I got an email notification when the funds arrived.
Have not dealt with the Bitfinex support other than for verification though. Best is anyway if you do not have to contact support at all.
I was tempted by the lower BTC price on BTC-E. Now I know why it is like this... ^^

In case somebody is interested: The correspondent bank charges plus exchange charges (Bitfinex/BTC-E) were more or less the same for both transactions (around 3% for me). The BTC-E bank account is in Mongolia. Transfer took two days there. I could have bought below 1000 USD, had I known that the funds had already arrived.

[Zadicar]

7) Deposits through wire transfer. Money hold for more than 1 month. It can be removed by submitting a ticket and providing us with the scans of verification information:


I'd say point 7 is what you need to read.

They have no case to answer.

AFAIK, the OP did say he is fully verified, so i can only assume he already sent scans of his verification information?
If the OP did indeed miss some verfication step, i still think it's rude of BTC-E to just close a ticket, or delete it alltogether... They should just point out to him which info he needs to submit to release his funds.

Woah its really rude for those ticket to be deleted all and which is somehow suspicious activity on a certain exchange.If i were you keep on sending them tickets and dont give up on your right and if you give up then you lose. If this issue wont be solved then we should be aware on this one.

[vortex1878]

Update:
This morning there was a comment on the ticket that I had opened regarding the non-working notifications:

"Hello. Account unfrozen. Successful trading!"

My BTC withdrawal request was executed instantly. No comment on their practices...