Bytecoin never received, what do I do now?

[jackfiasco]

Hello.  I exchanged some btc for bytecoin via changelly.com.  I downloaded the bytecoin wallet for windows and entered my address into changelly, the exchange went through according to them but the bytecoin never arrived.  I sent a message to bytecoin support and have received no response.  Is there anything I can do?

[jackfiasco]

Anyone?

[European Central Bank]

contact changelly surely? they're the ones who probably screwed up. they seem to make quite a few mistakes but it gets sorted in the end.

[jackfiasco]

Is there any way to contact them?  No way on their site.

[European Central Bank]

support@changelly.com

if you don't hear from them then this is company behind it i think - https://forum.minergate.com/index.php 

so make some noise on there.

[jackfiasco]

thank you!

[PovertyByte]

You purchased a scamcoin

[European Central Bank]

i forgot to add that all they do is buy and sell on poloniex on your behalf. so if poloniex is screwed, and it often is, then so is changelly.

[emezh10]

support@changelly.com

if you don't hear from them then this is company behind it i think - https://forum.minergate.com/index.php 

so make some noise on there.

Im also mining altcoins in the mining gate in pass month im using changelly as a exchanger to convert my altcoins into btc that i mined in the minergate so far i dont have a problem using it but i guess you can contact the support if your having a problem changelly is a trusted site so i guess it is just a error.