Blockchain.info wallet problems

[Wandering Soul~]

I was using blockchain wallet for 2 years and everything was fine but 15 days ago they have some problems with there wallet.
I couldn`t login for 2 days after that they gave mi new address, i tried to import old address to use and they put it in watch only and now i can`t get my funds.
I most say that my comp crashed and i lost my private key.
Their support would not even hear me, said they can not help me and that's it.

They do not store your Private Key on their site. Did you make a backup of the seed, when they prompted you to do it? I also find that the site

has troubles with Anti-virus software when it re-directs https sites to protective mode. You have great difficulty if you run AV software that

protect your secure sites. I seldom use online wallets anymore and switched to hardware wallets and paper wallets.  

*cough*bullshit*cough* they 100% for sure have your private key and if you watch that address I guarantee at some point your bitcoins will leave that wallet. They won't be giving them back to you.

Anywho, use a better wallet, Web wallets are the devil's asshole. Use any non Web wallet and paper/hardware wallets for cold storage.

Thats not completely true. Web wallets are OK to use if you back up your mnemonic seed and secure it well by enabling 2 factor authentication. I have used Blockchain.infos HD wallet for a long time and I have no problems with it. A lot of people say they go offline but I have never encountered it.

If someone doesnt know how to use any BTC wallet and how to secure them he would surely have problems.

Blockchain.info is so far the best choice for web wallet out there . All of us have their preferred wallet platform as the features we want depends on their situation . Many people don't wanna use web wallet because it doesn't give your private key so you don't have a full control over your bitcoins . The company can freeze/block your acc. although unlike coinbase, blockchain has an active support and won't do it for no reason plus if the site gets hacked our put out of business you are doomed cause you don't have your private key . Using a web wallet is not bad as long as you don't store large amounts of money to it .

[aarons6]

I was using blockchain wallet for 2 years and everything was fine but 15 days ago they have some problems with there wallet.
I couldn`t login for 2 days after that they gave mi new address, i tried to import old address to use and they put it in watch only and now i can`t get my funds.
I most say that my comp crashed and i lost my private key.
Their support would not even hear me, said they can not help me and that's it.

They do not store your Private Key on their site. Did you make a backup of the seed, when they prompted you to do it? I also find that the site

has troubles with Anti-virus software when it re-directs https sites to protective mode. You have great difficulty if you run AV software that

protect your secure sites. I seldom use online wallets anymore and switched to hardware wallets and paper wallets.  

*cough*bullshit*cough* they 100% for sure have your private key and if you watch that address I guarantee at some point your bitcoins will leave that wallet. They won't be giving them back to you.

Anywho, use a better wallet, Web wallets are the devil's asshole. Use any non Web wallet and paper/hardware wallets for cold storage.

of course they have your private key, or the wallet wouldnt work.

the issue is the key is stored encrypted. so if you forget your password it wont work.. not even for them..

in this case tho OP didnt lose his private bitcoin key, he lost his blockchain.info IDENTIFIER..

that is the login username.. and its NOT your email.. this is for privacy and security reasons.. as OP has found out, you cant just beg them for it.. if they did give this away to everyone who asks it wouldnt be very secure..

when OP made his account, they gave him a few words.. AND TOLD HIM TO WRITE IT DOWN.. he obviously didnt..

[pinkflower]

I was using blockchain wallet for 2 years and everything was fine but 15 days ago they have some problems with there wallet.
I couldn`t login for 2 days after that they gave mi new address, i tried to import old address to use and they put it in watch only and now i can`t get my funds.
I most say that my comp crashed and i lost my private key.
Their support would not even hear me, said they can not help me and that's it.

They do not store your Private Key on their site. Did you make a backup of the seed, when they prompted you to do it? I also find that the site

has troubles with Anti-virus software when it re-directs https sites to protective mode. You have great difficulty if you run AV software that

protect your secure sites. I seldom use online wallets anymore and switched to hardware wallets and paper wallets.  

*cough*bullshit*cough* they 100% for sure have your private key and if you watch that address I guarantee at some point your bitcoins will leave that wallet. They won't be giving them back to you.

Anywho, use a better wallet, Web wallets are the devil's asshole. Use any non Web wallet and paper/hardware wallets for cold storage.

Thats not completely true. Web wallets are OK to use if you back up your mnemonic seed and secure it well by enabling 2 factor authentication. I have used Blockchain.infos HD wallet for a long time and I have no problems with it. A lot of people say they go offline but I have never encountered it.

If someone doesnt know how to use any BTC wallet and how to secure them he would surely have problems.

Blockchain.info is so far the best choice for web wallet out there . All of us have their preferred wallet platform as the features we want depends on their situation . Many people don't wanna use web wallet because it doesn't give your private key so you don't have a full control over your bitcoins . The company can freeze/block your acc. although unlike coinbase, blockchain has an active support and won't do it for no reason plus if the site gets hacked our put out of business you are doomed cause you don't have your private key . Using a web wallet is not bad as long as you don't store large amounts of money to it .

I dont think Blockchain.info can lock or freeze your BTC. If ever their site goes offline you can use the seed words and import your wallet in Electrum. I havent tried it myself but I have read a post about it and its possible.

[Kprawn]

My kid My spilled water on a computer. My laptop and hdd are unusable so that is the main problem, that is how i lost my private key.
I can not be angry on him he is just a little boy.
And just to answer to @aarons6 it is not random, because before i login in my account i need to confirm it with my email and sms code.

Water damage will not destroy your harddrive. You can still access that harddrive on another computer or run recovery software, if you need

to recover data from that drive. In most cases only the controller card on the harddrive might have received a bit of damage and that can be

replaced. { Did your kid bath with the notebook or did he just spill some water on it? } All is not lost.... just keep the hdd. 

[MikroTik]

LOL we already put hdd in another computer but no signs of life
I took the hard drive in the PC shop to try to revive it, or at least to read the data from it.
Now waiting to see if he can do something.

[carlfebz2]

My kid My spilled water on a computer. My laptop and hdd are unusable so that is the main problem, that is how i lost my private key.
I can not be angry on him he is just a little boy.
And just to answer to @aarons6 it is not random, because before i login in my account i need to confirm it with my email and sms code.

Water damage will not destroy your harddrive. You can still access that harddrive on another computer or run recovery software, if you need

to recover data from that drive. In most cases only the controller card on the harddrive might have received a bit of damage and that can be

replaced. { Did your kid bath with the notebook or did he just spill some water on it? } All is not lost.... just keep the hdd. 

Its not always the case since he mention about laptop and hdd on pc and laptop is different and once it is spilled with water on which comes to a point it breach the internal parts then it would be hard to recover but if it just spilled out without affecting too much inside then it can really be recovered and theres no worry on accessing again the files specially your keys. This situation is new to me which they do lock a certain wallet.

[bamboylee]

I was using blockchain wallet for 2 years and everything was fine but 15 days ago they have some problems with there wallet.
I couldn`t login for 2 days after that they gave mi new address, i tried to import old address to use and they put it in watch only and now i can`t get my funds.
I most say that my comp crashed and i lost my private key.
Their support would not even hear me, said they can not help me and that's it.

Lately I also have trouble logging in using my alias in blockchain. I think they disabled it already. I have to use my identifier to be able to log in in my account. That might be causing your problem in your old walllet. Your identifier is found in your email.

I think it is a good thing they are not giving away private keys or seeds easily. The owner are the ones responsible in keeping the private keys safe, not the web wallet. If you lost it, sorry, but it is your responsibility.

[aarons6]

My kid My spilled water on a computer. My laptop and hdd are unusable so that is the main problem, that is how i lost my private key.
I can not be angry on him he is just a little boy.
And just to answer to @aarons6 it is not random, because before i login in my account i need to confirm it with my email and sms code.

Water damage will not destroy your harddrive. You can still access that harddrive on another computer or run recovery software, if you need

to recover data from that drive. In most cases only the controller card on the harddrive might have received a bit of damage and that can be

replaced. { Did your kid bath with the notebook or did he just spill some water on it? } All is not lost.... just keep the hdd. 

Its not always the case since he mention about laptop and hdd on pc and laptop is different and once it is spilled with water on which comes to a point it breach the internal parts then it would be hard to recover but if it just spilled out without affecting too much inside then it can really be recovered and theres no worry on accessing again the files specially your keys. This situation is new to me which they do lock a certain wallet.

yeah but im not sure what he is going to recover.. blockchain.info doesnt store anything on your drive..

when you sign up they give you a word list.. maybe he saved it as a txt.. but you would still need your password to use it and if he knows his password he should be able to log in.

[toltec3000]

I was looking for something there and at one point all my bitcoins desapeared, then I managed unarchive some addres and get it back, but it all for a long time probably at some imported address, that , and its scaring   :   Imported Addresses  Not backed up by your Recovery Phrase. Transfer into a wallet to secure funds.

wtf