Blockchain.info wallet problems

[MikroTik]

I was using blockchain wallet for 2 years and everything was fine but 15 days ago they have some problems with there wallet.
I couldn`t login for 2 days after that they gave mi new address, i tried to import old address to use and they put it in watch only and now i can`t get my funds.
I most say that my comp crashed and i lost my private key.
Their support would not even hear me, said they can not help me and that's it.

[1715234397]

1715234397

[pedrog]

If you lost your private keys there's nothing that can be done to help you.

Stop using the computer and try with data recover software, maybe you'll be able to find your wallet backup.

[aarons6]

wait, how did you lose your private key with blockchain.info?

do you mean your wallet identifier? it should be in your emails at the bottom.

[Kprawn]

I was using blockchain wallet for 2 years and everything was fine but 15 days ago they have some problems with there wallet.
I couldn`t login for 2 days after that they gave mi new address, i tried to import old address to use and they put it in watch only and now i can`t get my funds.
I most say that my comp crashed and i lost my private key.
Their support would not even hear me, said they can not help me and that's it.

They do not store your Private Key on their site. Did you make a backup of the seed, when they prompted you to do it? I also find that the site

has troubles with Anti-virus software when it re-directs https sites to protective mode. You have great difficulty if you run AV software that

protect your secure sites. I seldom use online wallets anymore and switched to hardware wallets and paper wallets.  

[talkbitcoin]

I was using blockchain wallet for 2 years and everything was fine but 15 days ago they have some problems with there wallet.
I couldn`t login for 2 days after that they gave mi new address,

whenever you use one address the wallet automatically generates and saves a new private key and gives the public key to you in order to prevent address reuse.
but all the addresses and their keys are stored in your wallet.

i tried to import old address to use and they put it in watch only and now i can`t get my funds.

you should import your "private key" not "public key"
private key starts with 5 or L or K
public key starts with 1 or 3

I most say that my comp crashed and i lost my private key.
Their support would not even hear me, said they can not help me and that's it.

your computer crashing has nothing to do with blockchain.info they generate things in the browser and store it on their servers (encrypted) so even if you log in from another pc you still have the same wallet.

[BitBite5]

I'm not sure if you were attacked, so that your wallet was hacked, or you have lost the private key? As far,as I remember blockchain has some recovery pasphrase that could maybe help you to get to your wallet again.

[bL4nkcode]

-snip-
Their support would not even hear me, said they can not help me and that's it.

I must say sorry for your loss(whether small or big amount of btc) but with that kind of reply from them is very unresponsible company towards there custumers/users. I hope people here serve this as a lesson to stop using blockchain.info's wallet.

[agustina2]

I was using blockchain wallet for 2 years and everything was fine but 15 days ago they have some problems with there wallet.
I couldn`t login for 2 days after that they gave mi new address, i tried to import old address to use and they put it in watch only and now i can`t get my funds.
I most say that my comp crashed and i lost my private key.
Their support would not even hear me, said they can not help me and that's it.

Even your computer got crash or wreck, it doesn't have to do with your problem since all your backup are generated online. You are using web wallet here and not a desktop application or something like that.

Didn't you managed to save your magic 12 words key? It's a must and one of the first thing to do when dealing with the services of blockchain.info. Try to contact their suppor then.

wait, how did you lose your private key with blockchain.info?

do you mean your wallet identifier? it should be in your emails at the bottom.

+1. Try to locate it OP and respond here.

[aarons6]

-snip-
Their support would not even hear me, said they can not help me and that's it.

I must say sorry for your loss(whether small or big amount of btc) but with that kind of reply from them is very unresponsible company towards there custumers/users. I hope people here serve this as a lesson to stop using blockchain.info's wallet.

actually its really good they wont just randomly hand over someone's account info..

the OP obviously couldn't supply them with the info they wanted.

blockchains wallet is fairly anonymous.. you cant just expect them to hand over passwords and such through emails.

[piloder]

I couldn`t login for 2 days after that they gave mi new address

Don't know what you mean by this, they give you new address to receive bitcoin as receiving address? It is normal to have different address in their HD wallet.

i tried to import old address to use and they put it in watch only and now i can`t get my funds.

You need to import your private key not address, if you only have bitcoin address your address will be imported as watch only address.

I most say that my comp crashed and i lost my private key.
Their support would not even hear me, said they can not help me and that's it.

- If you lost your private key than you will lost access to your bitcoin.
- They can't help you because they don't store your private key in their servers.

[jacee]

I was using blockchain wallet for 2 years and everything was fine but 15 days ago they have some problems with there wallet.
I couldn`t login for 2 days after that they gave mi new address, i tried to import old address to use and they put it in watch only and now i can`t get my funds.
I most say that my comp crashed and i lost my private key.
Their support would not even hear me, said they can not help me and that's it.

Don't you have a copy of your login details to access your blockchain wallet in the email you used to register in it? Your wallet details and privatekeys are still in your account if you have the login ID. Blockchain wallet does not require you to import the privatekey if you already did it once unless your talking about a different wallet here.

[Devboy]

I was using blockchain wallet for 2 years and everything was fine but 15 days ago they have some problems with there wallet.
I couldn`t login for 2 days after that they gave mi new address, i tried to import old address to use and they put it in watch only and now i can`t get my funds.
I most say that my comp crashed and i lost my private key.
Their support would not even hear me, said they can not help me and that's it.

So sad for you but really nothing to do. Login information I means related private key etc is mostly private and sensative issue. Only owners can control it and get access to login. For now, learn your fault and keep going further smoothly following what have you done past.

[MikroTik]

My kid My spilled water on a computer. My laptop and hdd are unusable so that is the main problem, that is how i lost my private key.
I can not be angry on him he is just a little boy.
And just to answer to @aarons6 it is not random, because before i login in my account i need to confirm it with my email and sms code.

[d0flaming0]

I was using blockchain wallet for 2 years and everything was fine but 15 days ago they have some problems with there wallet.
I couldn`t login for 2 days after that they gave mi new address, i tried to import old address to use and they put it in watch only and now i can`t get my funds.
I most say that my comp crashed and i lost my private key.
Their support would not even hear me, said they can not help me and that's it.

So sad for you but really nothing to do. Login information I means related private key etc is mostly private and sensative issue. Only owners can control it and get access to login. For now, learn your fault and keep going further smoothly following what have you done past.

When we say PRIVATE KEYS its literally private and it means nobody can access other than you,we can't do anything either about it since its your kid's fault of spilling water on your PC.

 try contact the support and beg for them,if not then there is no other choice than to let it go and move on. Those matters are private issues we can't conclude anything except that.

[MikroTik]

I was using blockchain wallet for 2 years and everything was fine but 15 days ago they have some problems with there wallet.
I couldn`t login for 2 days after that they gave mi new address, i tried to import old address to use and they put it in watch only and now i can`t get my funds.
I most say that my comp crashed and i lost my private key.
Their support would not even hear me, said they can not help me and that's it.

So sad for you but really nothing to do. Login information I means related private key etc is mostly private and sensative issue. Only owners can control it and get access to login. For now, learn your fault and keep going further smoothly following what have you done past.

When we say PRIVATE KEYS its literally private and it means nobody can access other than you,we can't do anything either about it since its your kid's fault of spilling water on your PC.

 try contact the support and beg for them,if not then there is no other choice than to let it go and move on. Those matters are private issues we can't conclude anything except that.

I already try to beg for them, they said they can not help.
Such a shame they can`t help you when something like that happens.
Their support is child's play not even a hint of professionalism

[BitHodler]

Problem is mainly on your side here. Private keys should be stored offline on a piece of paper, or on a piece of metal or other durable objects. If you have done that, you wouldn't be in troubles right now.

If you lost your private keys, there is nothing that can be done to get them back as some people here also pointed out.

In case the hdd isn't totally destructed, try inserting that drive into another system as optional drive and run Recuva. Rucuva allows you to recover files even when they are deleted. Just try it since you have nothing to lose.

https://www.piriform.com/recuva

Choose the free version as that should be more than enough.

[batang_bitcoin]

I was using blockchain wallet for 2 years and everything was fine but 15 days ago they have some problems with there wallet.
I couldn`t login for 2 days after that they gave mi new address, i tried to import old address to use and they put it in watch only and now i can`t get my funds.
I most say that my comp crashed and i lost my private key.
Their support would not even hear me, said they can not help me and that's it.

So sad for you but really nothing to do. Login information I means related private key etc is mostly private and sensative issue. Only owners can control it and get access to login. For now, learn your fault and keep going further smoothly following what have you done past.

When we say PRIVATE KEYS its literally private and it means nobody can access other than you,we can't do anything either about it since its your kid's fault of spilling water on your PC.

 try contact the support and beg for them,if not then there is no other choice than to let it go and move on. Those matters are private issues we can't conclude anything except that.

I already try to beg for them, they said they can not help.
Such a shame they can`t help you when something like that happens.
Their support is child's play not even a hint of professionalism

They can't help because it's your end to take care of your keys, when you lost it that will be lost forever. Even you are going to beg them if they really can't help on it, you can't do anything on it. They are responsive when I'm trying to contact them with my problem and I can say they really giving me some helpful tips but with this matter, maybe they really can't help you.

[Pejoh Asu]

I've been having the same problem, I've done a variety of ways but the results have not been able up to now and I finally did leave a wallet blockchain, fortunately the balance of no more than 0.0005 btc.

[cpfreeplz]

I was using blockchain wallet for 2 years and everything was fine but 15 days ago they have some problems with there wallet.
I couldn`t login for 2 days after that they gave mi new address, i tried to import old address to use and they put it in watch only and now i can`t get my funds.
I most say that my comp crashed and i lost my private key.
Their support would not even hear me, said they can not help me and that's it.

They do not store your Private Key on their site. Did you make a backup of the seed, when they prompted you to do it? I also find that the site

has troubles with Anti-virus software when it re-directs https sites to protective mode. You have great difficulty if you run AV software that

protect your secure sites. I seldom use online wallets anymore and switched to hardware wallets and paper wallets.  

*cough*bullshit*cough* they 100% for sure have your private key and if you watch that address I guarantee at some point your bitcoins will leave that wallet. They won't be giving them back to you.

Anywho, use a better wallet, Web wallets are the devil's asshole. Use any non Web wallet and paper/hardware wallets for cold storage.

[pinkflower]

I was using blockchain wallet for 2 years and everything was fine but 15 days ago they have some problems with there wallet.
I couldn`t login for 2 days after that they gave mi new address, i tried to import old address to use and they put it in watch only and now i can`t get my funds.
I most say that my comp crashed and i lost my private key.
Their support would not even hear me, said they can not help me and that's it.

They do not store your Private Key on their site. Did you make a backup of the seed, when they prompted you to do it? I also find that the site

has troubles with Anti-virus software when it re-directs https sites to protective mode. You have great difficulty if you run AV software that

protect your secure sites. I seldom use online wallets anymore and switched to hardware wallets and paper wallets.  

*cough*bullshit*cough* they 100% for sure have your private key and if you watch that address I guarantee at some point your bitcoins will leave that wallet. They won't be giving them back to you.

Anywho, use a better wallet, Web wallets are the devil's asshole. Use any non Web wallet and paper/hardware wallets for cold storage.

Thats not completely true. Web wallets are OK to use if you back up your mnemonic seed and secure it well by enabling 2 factor authentication. I have used Blockchain.infos HD wallet for a long time and I have no problems with it. A lot of people say they go offline but I have never encountered it.

If someone doesnt know how to use any BTC wallet and how to secure them he would surely have problems.