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耐心细致服务每位患者(图)
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Topic: 耐心细致服务每位患者(图) (Read 100 times)
Nicholasrobin
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耐心细致服务每位患者(图)
July 04, 2017, 10:56:25 PM
#1
原标题:耐心细致服务每位患者(图)
自1987年从学校毕业以来,吕东升已从事临床工作30年。多年医疗一线工作使他深深感到,做一名合格的医生并不容易,要做一名好医生更难,要实现自己在进入医学院时决心要做一名好医生的理想,要做一名受广大患者欢迎的好医生,就要从细节处入手,做患者的知心人。
吕东升总是说,当一个人身体感到不适,来到医院寻求帮助时,他对他所选择的医院和医师一定寄予了无限的信任和期待。所以,作为一位医生,面对这样的信任和期待,应该拿出全部的热情和学识来回应这样的信任和期待,尽自己最大的努力解除患者的病痛,这样才能不辜负患者的希望,这是医生的天职。
在临床工作中,吕东升始终热情对待每一位患者,一个微笑,一句体贴的问候,立刻拉近了患者与医生间的距离,对接下来的诊疗工作提供了条件。在问诊的时候能够认真倾听患者的诉说,尤其是老年人,一见到大夫就将与疾病有关的过程从头仔仔细细地道来,虽然其中许多内容与本次就医无关,为了不打扰老人的思路,在这种情况下,他都能够耐心地倾听,从老人的诉说中寻找有价值的信息,就像对待自己家的老人一样。这样做老人往往特别感激,因为在社会上甚至在家里老人也许受到过太多的不耐烦了。吕东升所在的口腔外科门诊,日常做得最多的是拔牙术,事实上绝大多数人对拔牙都有不同程度的恐惧心理。所以,吕东升始终从患者的角度出发,在手术前向患者充分解释手术的过程,告知患者在局部麻醉注射时有一点疼痛,在麻醉生效后拔牙基本不疼,减轻或解除患者的恐惧,使患者能够在充分放松的状态下,配合操作。对于那些过于紧张的患者、特别不能配合的儿童,他会付出更大的耐心和更多的时间安慰患者,使患者安静下来配合手术。在手术中尽量轻柔,避免粗暴,最大限度减轻手术的损伤,减轻患者痛苦。如果这次拔牙不痛患者就会不再惧怕拔牙;如果疼痛患者就会留下心理阴影更加惧怕拔牙。
还有一些老年患者由于患有一些老年病需要心电监护下拔牙,虽然往往没有预约,但吕东升都会帮他们主动联系麻醉师监护下拔牙,避免了患者及家属再次往返。遇到一些复杂的病例需要多科会诊的,他也亲自带领患者到其他科室会诊,尽量解决患者的病痛。对于肝炎携带者等传染病的患者同样给予及时的治疗,不会因为怕被感染而推诿。
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