Ok, Looks like you missed something while messaging to Cyrus and hence he put you in the Ignore list and therefore, your PM is not Visible to him now. might be a possibility.
First of all please post profile link in the OP and a signed message from stock address or just copy paste the PM sent to the Admin so, we can verify or check mistake in it.
this is the original message:
Hello,
I didn't get any answer to my mail about hacked account sent on 28th August, can you help me to have back my account ?
I sent the message to mprep and Cyrus with no answer since 28th August, can you help me ?
Thanks
Fabrizio
-----BEGIN BITCOIN SIGNED MESSAGE-----
My account brizio71 has been hacked/lost. Please reset the email to
brizio71@gmail.com. The current date is 28 August 2017.
-----BEGIN SIGNATURE-----
176Ui2JZjN6MbSuFjN3y1QiZnqC8r6CVBm
IP98TfTeScfI8kcLCa67f8xuQJdK78QN+eHd6Zv+h4RcS4x+uQl84YpYyh5+Q972tTHs3eDAp0j6HJyt1BrsstA=
-----END BITCOIN SIGNED MESSAGE-----