It would seem that either
a) they're overwhelmed with orders, or
b) they're scamming people.
Placed an order the other evening for a handful of risers, paid (stupidly) via e-transfer (they accepted within 20 mins), and now radio silence. Emails not being answered, chats not being answered. Nothing.
Beware of these guys, seems to be scamming.
There was another thread that I was posting in regarding these guys. In the end, I got my stuff, but they have zero in terms of customer support. I would never, ever, ever suggest doing business with them. It seems to be a trend of theirs - take orders and slowly dribble it out.
My gut is that they order from their supplier based on orders that come in, meaning they carry little to no actual stock. Further, once they have your money, forget about a reply to your emails. They go radio silent.
Find other means, and do not trust these guys.