What's going on with Poloniex?

[IconFirm]

Hello all,

Many weeks back I begrudgingly went through the Poloniex verification procedure & waited patiently.....& waited.....& waited, logging in now & again to check the progress, if any, but there was none.

Eventually I opened a ticket a few weeks ago to ask what the delay was & if there was any way to speed up the process - I got no reply.

When I logged on again a few days ago to check for any progress I was greeted with an "Unverified" message instead of the usual "Pending Review", with no explanation & still no reply to my support ticket.

So I guess my questions are:

WTF are they playing at?
Are they always so slow?
Do they normally ignore customer support tickets?
Am I the only one that has problems with them?

I wanted a reliable, legit exchange with good, responsive support - am I wasting my time with Polo?

Thanks.