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Author Topic: BTER strange email support issue  (Read 1027 times)
bc123 (OP)
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December 14, 2013, 01:34:03 AM
 #1

Hey all, my first post and already a problem.

Just got into cryptocurrency this week and was able to buy a bitcoin and put it onto BTER.com.

I made a username account and set my password. The site also had me make a funds password which I made the same as my account password.

When I tried to access my funds to deposit them in my wallet, I couldn't. My funds password was rejected (maybe because it matched my login password?). So I tried to reset the password through their form.

The problems compound now because apparently their SMTP server doesn't like my email address. My email address is on the 0.pn domain, which is weird I admit. So, I can't receive "reset password" emails. I made a second account from gmail.com and when I filled out the reset password form, voila, the reset email appeared for that account! So this means that the support team probably isn't getting my emails either  Huh

Lessons learned:

1. BTER is still in its infancy, be careful. Seems like a legit site but they are obviously still working out the kinks.

2. Don't ever match your funds password to your account password. Something weird might happen.

3. Use email addresses from normal domains.

I'd appreciate and advice or feedback. In the meantime I will pull all of my hair out  Grin
bandjhughes
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December 14, 2013, 08:12:56 PM
 #2

Did you ever get an email response from BTER?  I had some deposit issues and tried to contact them via email.  But unfortunately haven't been able to get them to respond at all to any of the support requests I emailed them.  And I've been trying for a week now.   Angry
bc123 (OP)
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December 16, 2013, 01:22:34 AM
 #3

bandjhughes, no reply...my money is stuck in Quark hell and I can't do anything about it. I imagine they are being slammed right now with emails, but I'm wondering if ANYONE has EVER gotten a response from their tech support.

Their admin freeworm is on this forum.

Just saw their site now looks like this:

We are upgrading our web servers. Please come back and try again later.

服务器升级维护中...




曼维信息科技有限公司
Email:support@bter.com
Phone:400-0070-955
QQ: 930605188


Holy crap  Huh Huh Huh
c4shm3n
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December 17, 2013, 07:09:31 AM
 #4

yea support is sucks really! and my deposit is not available since days!! be carefull!!!


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kingimg
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December 17, 2013, 07:22:54 AM
 #5

no matter
it is ok
bc123 (OP)
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December 18, 2013, 01:49:37 AM
 #6

Problem fixed. Use the QQ messenger and you can get in touch with the guys running the site. They couldn't fix the SMTP problem but they allowed me to change the email associated with my account and that solved the problem.


Don't expect an answer for a few hours though, be patient and polite. You may need to use google translate to help you. I don't this this site is a scam, but according to the guy I spoke to, it's being run only by two guys and they are flooded. They told me to use cn.bter.com while www.bter.com is being upgraded.

Hope this helps someone.
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