cryptomus.com Scam Websites

[mexcycle]

Two days ago, I used their payment system to complete the payment on a website. They said that there was a problem with the currency and seized 749.9
USDT of my currency. Then they said that I needed to do KYC and AML. I did both. The customer service attitude was very unsatisfactory. It has been 2 days and the customer service has not responded at all! I feel that this is a scam, because I also did the real-name authentication KYC on the swap website, which is this website changenow.io This payment system website is simply a garbage website. The customer service attitude and speed are garbage. Don't use this website to buy items.

https://pay.cryptomus.com/pay/b77b8110-cbf2-4d32-a4cd-03211d957736

[coin-investor]

Two days ago, I used their payment system to complete the payment on a website. They said that there was a problem with the currency and seized 749.9
USDT of my currency. Then they said that I needed to do KYC and AML. I did both. The customer service attitude was very unsatisfactory. It has been 2 days and the customer service has not responded at all! I feel that this is a scam, because I also did the real-name authentication KYC on the swap website, which is this website changenow.io This payment system website is simply a garbage website. The customer service attitude and speed are garbage. Don't use this website to buy items.

https://pay.cryptomus.com/pay/b77b8110-cbf2-4d32-a4cd-03211d957736

Can you upload the screenshot of your chat for us to verify your complaint, Two days, I believe, is not enough to fully verify the documents that you've submitted, I don't want to call your complain premature, but have you asked them how many days it will take to verify the documents you've submitted, Some platforms took a a week or even more to verify the documents.

They did a campaign here, and the payment was smooth between Cryptomus and the participants, and they have an ongoing campaign on many social media sites. not the best time to blow their reputation.
I'm sure they will do another round of campaigning here and will likely address your concern. Well, hopefully

[hugeblack]

Their account here has been banned so contacting @AB de Royse777 might help speed things up a bit.

by reading ---> https://cryptomus.com/aml they have a list of banned countries, hopefully yours isn't one of them but there should be a refund policy if you fail to complete identity verification.

They did a campaign here, and the payment was smooth between Cryptomus and the participants, and they have an ongoing campaign on many social media sites. not the best time to blow their reputation.

They have stopped their signature campaign^[1], and plan to scale it back if it returns in the future.


[1] https://bitcointalk.org/index.php?topic=5505910.msg64556897#msg64556897

[Mate2237]

Op you make only verbal allegation without evidence. At least you should provide some of the evidence of the discussion between your and the support team and the transaction you made with them. As others have said they don't have account here for now because it was banned. But there are ways you can still communicate with them through telegram and x. I frequently see them on Facebook everyday. Cryptomus is advertising their services on Facebook ads so you can always meet them there and lay your complain and I think those places can also make it or give your fast response to you.

[logfiles]

I am not so familiar with the world of payment processors but OP why did you opt for them instead of other alternatives that may not bombard you with KYC if at all there are any.

Two days, I believe, is not enough to fully verify the documents that you've submitted, I don't want to call your complain premature, but have you asked them how many days it will take to verify the documents you've submitted, Some platforms took a a week or even more to verify the documents.

This is exactly the problem. The customer support just decided to go mute. Without any response, I don't blame OP for reacting that way. Maybe they should work hard on their support and also provide clients with an ETA. It does not cost them anything to do so.

[examplens]

I am not so familiar with the world of payment processors but OP why did you opt for them instead of other alternatives that may not bombard you with KYC if at all there are any.

Two days, I believe, is not enough to fully verify the documents that you've submitted, I don't want to call your complain premature, but have you asked them how many days it will take to verify the documents you've submitted, Some platforms took a a week or even more to verify the documents.

This is exactly the problem. The customer support just decided to go mute. Without any response, I don't blame OP for reacting that way. Maybe they should work hard on their support and also provide clients with an ETA. It does not cost them anything to do so.

Cryptomus is a payment processor, so its job is to receive payments on behalf of other entities. Unlike exchanges, they can check the client before any cooperation begins and immediately decide if he is eligible to use their service. Subsequent addition of requests in this case is very suspicious and certainly should not happen. For me, this is a red flag for Cryptomus, although they have made some strange decisions before.

[dkbit98]

I see that OP used tron network for his USDT, but they should explain better what was the problem with coins.
If you have screenshots of conversation with support I would suggest posting some of them in public.
It sucks having to perform KYC and even than they freeze your coins