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[CBGAM]

So they have responded asking for a wallet address to issue a withdrawal too. Haven’t got the money yet but will update the thread if I do in fact get my money. If I don’t I will do the same.

Hello CBGAM,

As per your request by PM, we are initiating a deposit return instead of account recovery. Kindly wait for 24-48 hours for the fund to be processed. We are thanking you for your patience.

Hi There,

It's been over 48 hours and I didn't get the withdrawal to the address I sent in the email.

Is there an update?

Hmm... I was a bit ahead of you, inquiring this yesterday to my contact, to see if both of you had sorted it out, as I was about to update my list. They told me that earlier that day you've just finishing some formalities with them, I think it's safe to assume that the 24-48 hours actually begin after that second where every step necessary is crossed.

Let me try to reach them again, though, see if they can push the transfer soonest possible or is there [though I am sure there should be not] other thing need to be sorted out.

Thanks for your help. Still haven't gotten the money or another answer!

[holydarkness]

Thanks for your help. Still haven't gotten the money or another answer!

Not trying to brag but umm... once again, I am already one step ahead of you by demanding a follow up of the development from my contact far earlier today. What they can tell me is, which I believe they tell me in confident, but I choose to be transparent with you so you can grasp the complexity of your situation: your case need to pass four different departments.

They're not telling me which departments are these, but I imagine it at least you're dealing with compliance, funding, and marketing themselves. Perhaps even security, in between.

In simple translation, it's a nightmare because we don't know how long will it take for each dept to give their green light an proceed with the next department. Sometimes it takes seconds as the staff is free and was able to process your situation right away. Sometimes, you're in queue. And delays are expected.

I know it's easier to say than done, but I will humbly ask for your patience here while your refund get processed by each and every department and trust me when I say I will be pushing them about this every day, perhaps even twice or three times a day, to get my contact to inquire to the department where your issue is currently being processed to immediately take their hand on it and pass it to different department.

Again, I know it's easier to be said than done, with you the waiting part and me as a "mere spectator", but if it carries any weight, I give you my words that I am placing as much effort and pressure as I can to get your situation meet their end soonest possible.

And hopefully, it can be cleared way sooner than I am expecting it to be.

A side note: there is nothing you need to do now but to wait, exercising some patience while I work with my contact to get things done.

I will really appreciate your patience and cooperation during the entire process.

[Rating Place]

Is the mistake in the email address something easy such as omitting a "y" . Ex- You typed timm@gmail instead of timmy@gmail or are they completely different?

[CBGAM]

Thanks for your help. Still haven't gotten the money or another answer!

Not trying to brag but umm... once again, I am already one step ahead of you by demanding a follow up of the development from my contact far earlier today. What they can tell me is, which I believe they tell me in confident, but I choose to be transparent with you so you can grasp the complexity of your situation: your case need to pass four different departments.

They're not telling me which departments are these, but I imagine it at least you're dealing with compliance, funding, and marketing themselves. Perhaps even security, in between.

In simple translation, it's a nightmare because we don't know how long will it take for each dept to give their green light an proceed with the next department. Sometimes it takes seconds as the staff is free and was able to process your situation right away. Sometimes, you're in queue. And delays are expected.

I know it's easier to say than done, but I will humbly ask for your patience here while your refund get processed by each and every department and trust me when I say I will be pushing them about this every day, perhaps even twice or three times a day, to get my contact to inquire to the department where your issue is currently being processed to immediately take their hand on it and pass it to different department.

Again, I know it's easier to be said than done, with you the waiting part and me as a "mere spectator", but if it carries any weight, I give you my words that I am placing as much effort and pressure as I can to get your situation meet their end soonest possible.

And hopefully, it can be cleared way sooner than I am expecting it to be.

A side note: there is nothing you need to do now but to wait, exercising some patience while I work with my contact to get things done.

I will really appreciate your patience and cooperation during the entire process.

Really apprecaite it thx

[BC.Game Support]

Hello CBGAM,

Sorry that it takes longer than expected. The fund, USD 13,000 has been fully refunded to your address.

TXID: https://etherscan.io/tx/0x6aa2374bc2001b28ae8e266b827e5918858ce48bc5b6c8827a105d302ef6f297

[holydarkness]

OP, do you mind to check your wallet and confirm if you've got them in full? I can see that they've sent 13,000 and it's been confirmed by the chain, but it'll be nice and very much appreciated if you can confirm from your side, so we can mark this as resolved and lock this thread.