.

[CBGAM]

.

[holydarkness]

Let's see if I get this correctly, you signed up and accidentally mistyped your address, created an account, deposited approx. 13,000 USD, and later on [I suppose] you logged out and when you tried to log in, you can't because they said email/password is incorrect, and when you try to reset password, they asked you to type your email and that's when you realized that the problem was you mistyped your address upon sign up because they said the address does not exist?

Am I correct? If I am, three things:

First thing first, can you complete this "scam accusation" with a proper evidence? A screenshot of your email with them [you can redact the sensitive info] would be very helpful. This section of the forum runs on evidence, and it will be very much appreciated if you can validate this situation.

Second, you asked about what steps that you should take to escalate this issue and get their attention, for now, it's the screenshots and evidences. Rest assured that you're "right on track" on escalating this issue... well, technically I am now trying to deescalate it.

Upon supplementing this thread with those screenshots, I'll reach my contact on BC and get it looked. If there is nothing wrong with your narrative, they will get to the bottom of it and everything will be cleared easily. So, is this a potential scam? No, just a small technical issue that we can sort out [at least I'll try to].

Third, pure curiosity. It's been a while since I signed up to BC so I forgot which comes first and what would happen if I didn't take that step, but wouldn't upon registration they'll send you a confirmation email to activate your account? Given the typo, wouldn't that mean the email sent to a wrong person and left unclicked? Thus, your account should not be activated?

Anyway, that part is probably not important. Just being curious.

Screenshots. Soonest possible.

[owlcatz]

No, they do not request any email verification, which I found a bit strange as well. I think you are right about this holydarkness, this can/should be fixed. Good luck OP.

[AHOYBRAUSE]

I can somehow relate because once or twice I also made the mistake and entered a wrong email address while registering at a site. Though, as it has been said before, normally you have to verify your email to start using the site so the fact that you could use it without is a bit odd.

They will not scam you, even if you think so because of the lack of replies. BC support is notoriously bad, been there, done that. Even the mod on discord writes that email replies take 1-2 weeks, that's insane. And the chat support lets you wait forever as well, could take hours sometimes and if you don't reply within 5 minutes they will end the chat.

About this: "4. BC.Game Username or UID: I did not set one.  " This UID is created automatically and can be found when you click on profile.

[holydarkness]

[...]
About this: "4. BC.Game Username or UID: I did not set one.  " This UID is created automatically and can be found when you click on profile.

He wouldn't have access to it, since he can't log back into his account due to invalid email address. I initially wanted to point that out on my reply above, that UID is autogenerated upon account creation, but refrained from mentioning it due to that reason [he can't access that account anyway, so there is no difference, he still won't be able to see his UID].

But I don't think that'll be an issue. IIRC, recently there was a case on their ANN where a player got banned and not knowing his UID. They seemed to be able to get his UID through some personal details he sent through PM.

[God Of Thunder]

3. I’ve emailed BC.Game several times and also tried reaching out via their live chat, but no one has responded to me. It’s been quite a long time now, and I feel like I’m being ignored.  

Unfortunately, their usual email reply time is two weeks. So, if you do not receive a reply in two weeks, that is normal for BC games. Their support is one of the worst in the casino industry. So, you can try to reach holydarkness, who is already aware of this thread; you can send him a private message and provide more details. The other forum member is their campaign manager, icopress who may help you get in touch with the BC game a little faster. They are unlikely to scam you, and you will probably receive your funds asap. But you have to suffer a little bit to get in touch with them. Their support system is useless.

[holydarkness]

3. I’ve emailed BC.Game several times and also tried reaching out via their live chat, but no one has responded to me. It’s been quite a long time now, and I feel like I’m being ignored.  

Unfortunately, their usual email reply time is two weeks. So, if you do not receive a reply in two weeks, that is normal for BC games. Their support is one of the worst in the casino industry. So, you can try to reach holydarkness, who is already aware of this thread; you can send him a private message and provide more details. The other forum member is their campaign manager, icopress who may help you get in touch with the BC game a little faster. They are unlikely to scam you, and you will probably receive your funds asap. But you have to suffer a little bit to get in touch with them. Their support system is useless.

As stated above, I'll reach my contact and notify them about this once OP can substantiate his accusations by providing supporting evidence. I don't think reaching ico would be necessary as will only put more into his plate, especially as I'm already on it and only waiting for proof.

I'll reach my contact once OP provide us what's needed.

[CBGAM]

Let's see if I get this correctly, you signed up and accidentally mistyped your address, created an account, deposited approx. 13,000 USD, and later on [I suppose] you logged out and when you tried to log in, you can't because they said email/password is incorrect, and when you try to reset password, they asked you to type your email and that's when you realized that the problem was you mistyped your address upon sign up because they said the address does not exist?

Am I correct? If I am, three things:

First thing first, can you complete this "scam accusation" with a proper evidence? A screenshot of your email with them [you can redact the sensitive info] would be very helpful. This section of the forum runs on evidence, and it will be very much appreciated if you can validate this situation.

Second, you asked about what steps that you should take to escalate this issue and get their attention, for now, it's the screenshots and evidences. Rest assured that you're "right on track" on escalating this issue... well, technically I am now trying to deescalate it.

Upon supplementing this thread with those screenshots, I'll reach my contact on BC and get it looked. If there is nothing wrong with your narrative, they will get to the bottom of it and everything will be cleared easily. So, is this a potential scam? No, just a small technical issue that we can sort out [at least I'll try to].

Third, pure curiosity. It's been a while since I signed up to BC so I forgot which comes first and what would happen if I didn't take that step, but wouldn't upon registration they'll send you a confirmation email to activate your account? Given the typo, wouldn't that mean the email sent to a wrong person and left unclicked? Thus, your account should not be activated?

Anyway, that part is probably not important. Just being curious.

Screenshots. Soonest possible.

Here’s the screenshot of my email with them: https://ibb.co/nDCVXPJ

Here's the screenshot of an actual deposit: https://ibb.co/6YtrsYN

I’m happy to provide the wallet deposit address and the BC.Game account deposit address if needed.

Thanks so much for stepping in to help—I really appreciate it. This whole situation has been incredibly stressful. I’ve been trying to get a response for over a week now, but support has been completely unresponsive, and the live chat hasn’t been any help either.

I’m not outright saying this is a scam, but the lack of communication and support has been extremely frustrating. Waiting over a week without any acknowledgment or assistance feels unacceptable, and while I hope this is just a technical issue that can be resolved, being ignored like this makes it feel like a scam.

To give a bit more context, I never got a confirmation or welcome email when I signed up, which I now realize was because I misspelled my email address during registration. Because of that, I haven’t been able to reset my password or regain access to the account, which currently has $13,000 in it.

Again, I really appreciate you taking the time to look into this. It’s a huge relief to know someone is willing to help me get this resolved.

[AHOYBRAUSE]

Let's see if I get this correctly, you signed up and accidentally mistyped your address, created an account, deposited approx. 13,000 USD, and later on [I suppose] you logged out and when you tried to log in, you can't because they said email/password is incorrect, and when you try to reset password, they asked you to type your email and that's when you realized that the problem was you mistyped your address upon sign up because they said the address does not exist?

Am I correct? If I am, three things:

First thing first, can you complete this "scam accusation" with a proper evidence? A screenshot of your email with them [you can redact the sensitive info] would be very helpful. This section of the forum runs on evidence, and it will be very much appreciated if you can validate this situation.

Second, you asked about what steps that you should take to escalate this issue and get their attention, for now, it's the screenshots and evidences. Rest assured that you're "right on track" on escalating this issue... well, technically I am now trying to deescalate it.

Upon supplementing this thread with those screenshots, I'll reach my contact on BC and get it looked. If there is nothing wrong with your narrative, they will get to the bottom of it and everything will be cleared easily. So, is this a potential scam? No, just a small technical issue that we can sort out [at least I'll try to].

Third, pure curiosity. It's been a while since I signed up to BC so I forgot which comes first and what would happen if I didn't take that step, but wouldn't upon registration they'll send you a confirmation email to activate your account? Given the typo, wouldn't that mean the email sent to a wrong person and left unclicked? Thus, your account should not be activated?

Anyway, that part is probably not important. Just being curious.

Screenshots. Soonest possible.

Here’s the screenshot of my email with them: https://ibb.co/nDCVXPJ

Here's the screenshot of an actual deposit: https://ibb.co/6YtrsYN

I’m happy to provide the wallet deposit address and the BC.Game account deposit address if needed.

Thanks so much for stepping in to help—I really appreciate it. This whole situation has been incredibly stressful. I’ve been trying to get a response for over a week now, but support has been completely unresponsive, and the live chat hasn’t been any help either.

I’m not outright saying this is a scam, but the lack of communication and support has been extremely frustrating. Waiting over a week without any acknowledgment or assistance feels unacceptable, and while I hope this is just a technical issue that can be resolved, being ignored like this makes it feel like a scam.

To give a bit more context, I never got a confirmation or welcome email when I signed up, which I now realize was because I misspelled my email address during registration. Because of that, I haven’t been able to reset my password or regain access to the account, which currently has $13,000 in it.

Again, I really appreciate you taking the time to look into this. It’s a huge relief to know someone is willing to help me get this resolved.

Don't worry man. We all make mistakes and when you are able to prove you are the rightful owner of the account I am sure this will get resolved. holydarkness has good connections to many of the sites and I am sure he will be doing his best to get this done asap. As already stated, BC is definitely on the slower side, may it be the customer support and also clearing situations like this. So it might take some days. So don't lose hope and let him look into it. I am sure you will regain access to your account very soon!

[CBGAM]

Thank you ALL, again for your willingness to help.

Please let me know if there’s anything else I need to provide or clarify. Are you able to move forward with this, or should I take any additional steps?

[holydarkness]

Here’s the screenshot of my email with them: https://ibb.co/nDCVXPJ

Here's the screenshot of an actual deposit: https://ibb.co/6YtrsYN

I’m happy to provide the wallet deposit address and the BC.Game account deposit address if needed.

Thanks so much for stepping in to help—I really appreciate it. This whole situation has been incredibly stressful. I’ve been trying to get a response for over a week now, but support has been completely unresponsive, and the live chat hasn’t been any help either.

I’m not outright saying this is a scam, but the lack of communication and support has been extremely frustrating. Waiting over a week without any acknowledgment or assistance feels unacceptable, and while I hope this is just a technical issue that can be resolved, being ignored like this makes it feel like a scam.

To give a bit more context, I never got a confirmation or welcome email when I signed up, which I now realize was because I misspelled my email address during registration. Because of that, I haven’t been able to reset my password or regain access to the account, which currently has $13,000 in it.

Again, I really appreciate you taking the time to look into this. It’s a huge relief to know someone is willing to help me get this resolved.

Noted. I've nudge my contact on BC and... given the censor placed on... everything [my bad, LOL, I'm the one instructing it, but hey, better be safe than sorry], they can't make anything out of it to understand which account is being the issue here. So... they'll reach you and would appreciate if you can provide them with the uncensored version of the sceenshot.

They're the official support account of BC, so you don't have to worry with those data being leaked.

Thank you ALL, again for your willingness to help.

Please let me know if there’s anything else I need to provide or clarify. Are you able to move forward with this, or should I take any additional steps?

Just wait for now, they'll reach you sometime today, and see what they inquired.

Edit: oh! The additional step you can do, I'll appreciate if you refrained from the ANN thread. I see just now that you also write there. It'll make things harder to follow, having two threads discussing similar matter simultaneously.

[CBGAM]

Here’s the screenshot of my email with them: https://ibb.co/nDCVXPJ

Here's the screenshot of an actual deposit: https://ibb.co/6YtrsYN

I’m happy to provide the wallet deposit address and the BC.Game account deposit address if needed.

Thanks so much for stepping in to help—I really appreciate it. This whole situation has been incredibly stressful. I’ve been trying to get a response for over a week now, but support has been completely unresponsive, and the live chat hasn’t been any help either.

I’m not outright saying this is a scam, but the lack of communication and support has been extremely frustrating. Waiting over a week without any acknowledgment or assistance feels unacceptable, and while I hope this is just a technical issue that can be resolved, being ignored like this makes it feel like a scam.

To give a bit more context, I never got a confirmation or welcome email when I signed up, which I now realize was because I misspelled my email address during registration. Because of that, I haven’t been able to reset my password or regain access to the account, which currently has $13,000 in it.

Again, I really appreciate you taking the time to look into this. It’s a huge relief to know someone is willing to help me get this resolved.

Noted. I've nudge my contact on BC and... given the censor placed on... everything [my bad, LOL, I'm the one instructing it, but hey, better be safe than sorry], they can't make anything out of it to understand which account is being the issue here. So... they'll reach you and would appreciate if you can provide them with the uncensored version of the sceenshot.

They're the official support account of BC, so you don't have to worry with those data being leaked.

Thank you ALL, again for your willingness to help.

Please let me know if there’s anything else I need to provide or clarify. Are you able to move forward with this, or should I take any additional steps?

Just wait for now, they'll reach you sometime today, and see what they inquired.

Edit: oh! The additional step you can do, I'll appreciate if you refrained from the ANN thread. I see just now that you also write there. It'll make things harder to follow, having two threads discussing similar matter simultaneously.

Thanks again will look out for the dm and confirm when he makes contact


Quick update sent all information as a dm to BC.Game Support

Waiting for a resolution!

[moderator's note: consecutive posts merged]

[BC.Game Support]

Quick update sent all information as a dm to BC.Game Support

Waiting for a resolution!

Hello CBGAM,

We received the details. Please wait while we try to locate your account with the information you provided.

[owlcatz]

No, they do not request any email verification, which I found a bit strange as well. I think you are right about this holydarkness, this can/should be fixed. Good luck OP.

I guess I sort of take this back. I did receive an email to verify email , but I believe it was only after playing a bit of free bonus monies and losing it all after doubling to 8 USD lol...

[BC.Game Support]

Hello again, CBGAM

We sent you a PM with sets of instruction. Can you please take action as instructed soonest you can?

[CBGAM]

Hello again, CBGAM

We sent you a PM with sets of instruction. Can you please take action as instructed soonest you can?

I sent the requested information hours ago and am currently waiting for it to be sorted. Could you please confirm if you’ve received it? If not, kindly send the email to me ASAP so we can move forward more quickly.

I appreciate your assistance and look forward to your response.

Hello again, CBGAM

We sent you a PM with sets of instruction. Can you please take action as instructed soonest you can?

Hi BC.Game Support,

I wanted to follow up as it has been over 24 hours since I sent all the requested information to support@bc.game with ***@bcgame.com CC’ed. Could you please confirm if everything has been received and provide an update on when I can expect the next email regarding this issue?

I would appreciate it if this could be handled as a priority, as it has already been some time since I initiated this case.

Looking forward to your response.

Thank you!

[moderator's note: consecutive posts merged]

[holydarkness]

Hello again, CBGAM

We sent you a PM with sets of instruction. Can you please take action as instructed soonest you can?

Hi BC.Game Support,

I wanted to follow up as it has been over 24 hours since I sent all the requested information to support@bc.game with ***@bcgame.com CC’ed. Could you please confirm if everything has been received and provide an update on when I can expect the next email regarding this issue?

I would appreciate it if this could be handled as a priority, as it has already been some time since I initiated this case.

Looking forward to your response.

Thank you!

They might be on slow mode. From my personal experience, reaching my contacts during weekend will take longer response time compared to usual workdays. I guess they have their day-off too and replied out of their personal free time. And I know for a fact that they're currently on skeleton crew mode, following the christmas and new year long holiday.

So although they've received your email, both that support team and whoever that is you CCed [I think I have a very good guess who that is, LOL, that person is a very nice guy and super helpful, if my guess is correct], they might need some time to process your account. Not just because of weekend [where most of the staff is on day-off] but also due to that skeleton crew mode that probably make the staff that works during weekend even more scarce, so they'll have even less room to wiggle.

Nonetheless let me nudge my contact, just to be sure they get your email and already take initial step.

[BC.Game Support]

Hello again, CBGAM

We sent you a PM with sets of instruction. Can you please take action as instructed soonest you can?

Hi BC.Game Support,

I wanted to follow up as it has been over 24 hours since I sent all the requested information to support@bc.game with ***@bcgame.com CC’ed. Could you please confirm if everything has been received and provide an update on when I can expect the next email regarding this issue?

I would appreciate it if this could be handled as a priority, as it has already been some time since I initiated this case.

Looking forward to your response.

Thank you!

Hello CBGAM,

We confirm that we've got your email and the person you put in CC already put your ticket on fast track. We would appreciate your understanding here that although we've expedite the issue, it does not directly mean the team in charge and assigned to the case will leave what they're currently sorting out and handle your case on that second. They still have to clear what they currently have in hand before they move to your case.

We can only assure you that we do put it on a fast track, the best we can, especially as we are in preparation of holiday events ahead.

We are aiming to fully get into your case before Monday end.

Thank you for your patience.

[CBGAM]

Hello again, CBGAM

We sent you a PM with sets of instruction. Can you please take action as instructed soonest you can?

Hi BC.Game Support,

I wanted to follow up as it has been over 24 hours since I sent all the requested information to support@bc.game with ***@bcgame.com CC’ed. Could you please confirm if everything has been received and provide an update on when I can expect the next email regarding this issue?

I would appreciate it if this could be handled as a priority, as it has already been some time since I initiated this case.

Looking forward to your response.

Thank you!

They might be on slow mode. From my personal experience, reaching my contacts during weekend will take longer response time compared to usual workdays. I guess they have their day-off too and replied out of their personal free time. And I know for a fact that they're currently on skeleton crew mode, following the christmas and new year long holiday.

So although they've received your email, both that support team and whoever that is you CCed [I think I have a very good guess who that is, LOL, that person is a very nice guy and super helpful, if my guess is correct], they might need some time to process your account. Not just because of weekend [where most of the staff is on day-off] but also due to that skeleton crew mode that probably make the staff that works during weekend even more scarce, so they'll have even less room to wiggle.

Nonetheless let me nudge my contact, just to be sure they get your email and already take initial step.

Appreciate all your help!

Hello again, CBGAM

We sent you a PM with sets of instruction. Can you please take action as instructed soonest you can?

Email sent 48 hours ago. Patiently waiting. Thanks for the help!

Hello again, CBGAM

We sent you a PM with sets of instruction. Can you please take action as instructed soonest you can?

Hi BC.Game Support,

I wanted to follow up as it has been over 24 hours since I sent all the requested information to support@bc.game with ***@bcgame.com CC’ed. Could you please confirm if everything has been received and provide an update on when I can expect the next email regarding this issue?

I would appreciate it if this could be handled as a priority, as it has already been some time since I initiated this case.

Looking forward to your response.

Thank you!

Hello CBGAM,

We confirm that we've got your email and the person you put in CC already put your ticket on fast track. We would appreciate your understanding here that although we've expedite the issue, it does not directly mean the team in charge and assigned to the case will leave what they're currently sorting out and handle your case on that second. They still have to clear what they currently have in hand before they move to your case.

We can only assure you that we do put it on a fast track, the best we can, especially as we are in preparation of holiday events ahead.

We are aiming to fully get into your case before Monday end.

Thank you for your patience.

Thanks for the response. Anticipating a reply before the day ends today as you stated.

Hello again, CBGAM

We sent you a PM with sets of instruction. Can you please take action as instructed soonest you can?

Hi BC.Game Support,

I wanted to follow up as it has been over 24 hours since I sent all the requested information to support@bc.game with ***@bcgame.com CC’ed. Could you please confirm if everything has been received and provide an update on when I can expect the next email regarding this issue?

I would appreciate it if this could be handled as a priority, as it has already been some time since I initiated this case.

Looking forward to your response.

Thank you!

Hello CBGAM,

We confirm that we've got your email and the person you put in CC already put your ticket on fast track. We would appreciate your understanding here that although we've expedite the issue, it does not directly mean the team in charge and assigned to the case will leave what they're currently sorting out and handle your case on that second. They still have to clear what they currently have in hand before they move to your case.

We can only assure you that we do put it on a fast track, the best we can, especially as we are in preparation of holiday events ahead.

We are aiming to fully get into your case before Monday end.

Thank you for your patience.

Hello,

I’m following up to check on the status of my case. I was informed that this would be resolved by the end of the day on Monday, but I haven’t received any updates. It’s now been a few days, and this case has already been ongoing for several weeks.

Can we please resolve this as soon as possible? I’ve provided more than enough information to locate my account and send me the email.

[moderator's note: consecutive posts merged]

[AHOYBRAUSE]

Hello,

I’m following up to check on the status of my case. I was informed that this would be resolved by the end of the day on Monday, but I haven’t received any updates. It’s now been a few days, and this case has already been ongoing for several weeks.

Can we please resolve this as soon as possible? I’ve provided more than enough information to locate my account and send me the email.

You need to have some patience. As I have told you, the wheels on BC are turning very slow. Asking every 24 hours won't speed up this process, trust me. If anything it just makes it slower. Also, "end of Monday" is not even 24 hours ago. Of course they don't hold the "deadline", that's what always happens with casinos and especially with BC unfortunately.
You still have to keep in mind that this whole situation happened because a mistake that YOU made, not them. Also you brought this case to this forum only 4 days ago. Some case here took MUCH longer, and I am talking weeks and months.

Your case is moving, so just relax and wait. Stressing about it won't help you anything here.