I wouldn't call it a scam, but it is a slap in the face to have very quick turn around times for my first few emails, then being told I'd get my refund processed in a week, then absolutely no communication after that. I bet I could email them about a question and get a response within a day, but if I ask anything about my refund, nothing but silence. It really sucks beccause they don't have bad products. Just poor communication skills when it's something they don't want to hear.
Ever thought why they are silent on questions regarding refunds?