Hi finlon,
There was no system error. The bet you placed was for 100 mBTC.
You contacted our support after "no more bets" was announced.
Regardless, our customer support cannot alter your bet sizes at any time. They cannot change your bet size nor cancel your bet.
The only way to change your bet size is to do it using the bet interface, before "no more bets" is announced. Once "no more bets" is announced, all bets are final. You did NOT change your bet size before "no more bets" was announced.
Finally - although you initiated the chat before the wheel had stopped spinning,
you only raised the issue after the result was already known and the bet was lost. In the future, if you mistakenly place a bet too large, please use the "Clear" and "Undo" buttons
before "no more bets" is announced. If you are not able to do this, we suggest you instead play in the non-live casino so you can spin the wheel yourself when you are sure you are comfortable with your bet size.
We will not be engaging in any further discussion on this incident with you on the forums. If there is anything else we can help with, please send us an email to
support@cloudbet.com.
Cheers,
Cloudbet