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[finlon]

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[1715595755]

1715595755

[1715595755]

1715595755

[1715595755]

1715595755

[Sydboy]

is 100mbtc 0.1 bitcoins or something smaller ?
regardless it is a good warning for future players to chose another casino.
who knows, maybe if you had won they might of cancelled the bet entirely (upon eventually relizing).
so many casinos you shouldnt need to take the risk out this crap happening. to late for you unfortunately

[Cloudbet]

Hi all,

There was no system error. The player specifically placed a wager of 100 mBTC on live dealer roulette, and then tried to have his bet size changed by asking chat support, after "no more bets" was already announced by the dealer.

Firstly, no bets can be changed or cancelled after "no more bets" has been issued, just like in a land-based casino.

Secondly, the betting interface has clear buttons to clear or undo a bet (until "no more bets" has been announced), and the player did not use these to change their bet size or cancel the bet. Our live chat support does not have the ability to change or cancel bets. However, once "no more bets" has been issued, no bet sizes can be changed by any method.

Finally, this was not the first time that the player dramatically increased their bet size at the end of a session - in the other instances however their bets were winners.

We will not be issuing a refund in this case. Please be reminded to size your bets carefully.

Please let us know if there is anything else we can help with.

Cheers,
Cloudbet

[finlon]

2 Things;

1. You clearly said in your email I contacted support the staff in live support chat after the Spin happened. But since I had pictures proving I did it before,
you know you are wrong, and the only reply you guys are sending are bets Cannot be cancelled.

I DID NOT PLACE a 100 Chip bet. The system had some error, which took it as 100.

2. I did not ask the support to cancel the bet, I told them immediately much before the spin, that my bet size was showing wrong(SHOwING wrong and not bet wrong by me).




Now, what the hell do my previous session bets have to do with this ?
If I wager 1 BTC, before, and I get the problem when I wager 0.001 BTC. It doesnt mean, I would have complained, if i had bet 1 BTC. I did not complain before.
I told the support much before the spin this time. If I had won, you guys had the option to cancel the bet right?
Usually I bet using a martingale system which start with small bets and lead to big bets, so obviously my sessions have big bets as well, but here the bet was 0.001 and as soon as the error happened I told the staff( BEFORE THE SPIN )



Also, lets say for a second the bet wasnt an issue. What do you have to say about the time I contacted the support?
You CLEARLY SAY IN THE EMAIL, I COntacted support after the spin result came out. But I have pictures claiming I contacted them before which I have posted above?
AM I lying about them too?

[Cloudbet]

Hi finlon,

There was no system error. The bet you placed was for 100 mBTC.

You contacted our support after "no more bets" was announced.

Regardless, our customer support cannot alter your bet sizes at any time. They cannot change your bet size nor cancel your bet.

The only way to change your bet size is to do it using the bet interface, before "no more bets" is announced. Once "no more bets" is announced, all bets are final. You did NOT change your bet size before "no more bets" was announced.

Finally - although you initiated the chat before the wheel had stopped spinning, you only raised the issue after the result was already known and the bet was lost.

In the future, if you mistakenly place a bet too large, please use the "Clear" and "Undo" buttons before "no more bets" is announced. If you are not able to do this, we suggest you instead play in the non-live casino so you can spin the wheel yourself when you are sure you are comfortable with your bet size.

We will not be engaging in any further discussion on this incident with you on the forums. If there is anything else we can help with, please send us an email to support@cloudbet.com.

Cheers,
Cloudbet