BitInstant not responding to support emails

[hamlin]

I have used them before and it was indeed 'instant', but I did $1200 in deposits with them yesterday and I still haven't received anything from them! Nor have they responded to my support email, which is really troubling, especially since I see the USD buy value constantly going up

Can someone from BI please get back with me?

Haley

[Hexadecibel]

If you have made a deposit and it has not been processed please contact our office.
Trustcash Holdings, Inc.
3399 Peachtree Road, Suite 400 Atlanta, Georgia 30326
Telephone: 800-489-8160
Email: info@trustcash.com
http://www.trustcash.com

[thoredy]

I've used their service several times so I can really say that they make an instant payment. Now you have to see if the place where you made the transfer had sufficient reserves. For example, I had to transfer my money from MT.Gox to BTC-e and the last (BTC-e) had no bitisntant-reserve of money, so I had to wait the Support of BTC-e to put more money for everyone made the same transaction(MT.Gox to BTC-e). But this one was my fault for not having seen BTC-e total reserve of bitinstant system. Send an email to them if it's no the case.
https://www.bitinstant.com/contact
For support, please contact
support@bitinstant.com

[Stephen Gornick]

I have used them before and it was indeed 'instant', but I did $1200 in deposits with them yesterday and I still haven't received anything from them!

You could try their IRC support.  Click on the "Need help" graphic:
 - https://www.bitinstant.com/contact

[hamlin]

Problem seems to have been solved! For the record, it was my error. I deposited exactly one cent more than I was supposed to

[soulstice123]

hey Hamlin, i'm having this exact same problem right now, i gave 3 more cents than I should have. I"m wondering how you got it fixed, i've tried emailing them and everything as well.
thank you for your help!!

[bbit]

Don't worry Charlie will get to you!  (eventually....) lol