Intersango Debacle

I'm sure Team Intersango's heart is in the right place but the recent debacle with Metro Bank was handled so badly. As Patrick says, it was the worst possible combo - the planned for bank outage 26th through 30th July, encouraged me to bunch up my withdrawals in the weeks before, then I was caught out by my withdrawals being marked as sent when they had not - this is an unforgivable error. Then I had to repost them, putting them further back in the queue - again unforgivable, anyone caught out this human erro should been given priority. Then the whole Metro Bank account freeze took place resulting in nearly a months withdrawal being trapped in the site. Trying to then buy back into bitcoins and exit Intersango by alternative means was then blocked by the hot wallet depletion - which inspires further panic - again unforgivable. And all through this period, we had one update telling us Metro bank were undertaking an investigation, which could take weeks.

This is people's money you're dealing with - it demands respect. Handled right, we could all make bitcoin a sensational phenomenon, but handled any less than impeccably and people will abandon it in droves.