trouble with bitinstant Please Help

[dartfish2012]

A few hours ago I requested to have coins sent to my bitcoin address. After depositing funds i recieved an email with a Mt Gox coupon. I did not want a coupon i wanted them sent to my address. I emailed support with no reply. I tried calling customer service and went to voicemail. I even tried calling trustcash and they didnt even know what i was talking about. If a bitinstant representative reads this can you please reply with help. Thank You

[Matthew N. Wright]

A few hours ago I requested to have coins sent to my bitcoin address. After depositing funds i recieved an email with a Mt Gox coupon. I did not want a coupon i wanted them sent to my address. I emailed support with no reply. I tried calling customer service and went to voicemail. I even tried calling trustcash and they didnt even know what i was talking about. If a bitinstant representative reads this can you please reply with help. Thank You

Problems like these happen once in a while. Hang in there, I'm sure Charlie will get ahold of you. There are plenty of threads like yours and Charlie usually flies in and saves the day.

Cue bigpiggy in 3...2....

[Stephen Gornick]

A few hours ago I requested to have coins sent to my bitcoin address. After depositing funds i recieved an email with a Mt Gox coupon. I did not want a coupon i wanted them sent to my address. I emailed support with no reply. I tried calling customer service and went to voicemail. I even tried calling trustcash and they didnt even know what i was talking about. If a bitinstant representative reads this can you please reply with help. Thank You

Worst case scenario ... buy bitcoins at Mt. Gox using the coupon.  Then withdraw from there to your address.

You might find support on IRC:

 - http://widget.mibbit.com/?settings=1a896ad1ad523c3653962a7d8a03d17c&server=irc.bitinstant.com&channel=%23bitinstant

I see people there regularly.  But not continuously, so don't leave if you don't get a response within a few seconds or minutes,

[Yankee (BitInstant)]

A few hours ago I requested to have coins sent to my bitcoin address. After depositing funds i recieved an email with a Mt Gox coupon. I did not want a coupon i wanted them sent to my address. I emailed support with no reply. I tried calling customer service and went to voicemail. I even tried calling trustcash and they didnt even know what i was talking about. If a bitinstant representative reads this can you please reply with help. Thank You

Hey,

Just to let everyone know, dartfish2012 and I exchanged 3 PM's and I am seeing why there was no email response now.

Looks like he accidentally chose 'MtGox' instead of Bitcoin Address on our website.

Will be fixed now

-Charlie

[dartfish2012]

A few hours ago I requested to have coins sent to my bitcoin address. After depositing funds i recieved an email with a Mt Gox coupon. I did not want a coupon i wanted them sent to my address. I emailed support with no reply. I tried calling customer service and went to voicemail. I even tried calling trustcash and they didnt even know what i was talking about. If a bitinstant representative reads this can you please reply with help. Thank You

Hey,

Just to let everyone know, dartfish2012 and I exchanged 3 PM's and I am seeing why there was no email response now.

Looks like he accidentally chose 'MtGox' instead of Bitcoin Address on our website.

Will be fixed now

-Charlie

Thank you Charlie, yeah I messaged him earlier, I do like bitinstant I have had many flawless transactions with them. I by no means was trying to flame bitinstant or anything, just trying to resolve my issue, and yes i probably accidentally clicked mtgox.

I am seeing why there was no email response now.

I just dont understand why that would warrant no replies tho? Shouldn't a customer always get email replies when asking for help?

Ill revise once issue gets resolved

[Yankee (BitInstant)]

I am seeing why there was no email response now.

I just dont understand why that would warrant no replies tho? Shouldn't a customer always get email replies when asking for help?

Ill revise once issue gets resolved

Yup, we responded to both your emails.

-Charlie

[dartfish2012]

Charlie responded and all should be well, just waiting on funds.
I do truly appreciate his attention to this manner.

Would a moderator please delete this thread if possible or change the title to something more pleasant. I dont want to negatively affect his business

[Yankee (BitInstant)]

Charlie responded and all should be well, just waiting on funds.
I do truly appreciate his attention to this manner.

Would a moderator please delete this thread if possible or change the title to something more pleasant. I dont want to negatively affect his business

Once you get the funds, you can change the title to "BitInstant is mother effin AWESOME"