A few hours ago I requested to have coins sent to my bitcoin address. After depositing funds i recieved an email with a Mt Gox coupon. I did not want a coupon i wanted them sent to my address. I emailed support with no reply. I tried calling customer service and went to voicemail. I even tried calling trustcash and they didnt even know what i was talking about. If a bitinstant representative reads this can you please reply with help. Thank You
Hey,
Just to let everyone know, dartfish2012 and I exchanged 3 PM's and I am seeing why there was no email response now.
Looks like he accidentally chose 'MtGox' instead of Bitcoin Address on our website.
Will be fixed now
-Charlie
Thank you Charlie, yeah I messaged him earlier, I do like bitinstant I have had many flawless transactions with them. I by no means was trying to flame bitinstant or anything, just trying to resolve my issue, and yes i probably accidentally clicked mtgox.
I am seeing why there was no email response now.
I just dont understand why that would warrant no replies tho? Shouldn't a customer always get email replies when asking for help?Ill revise once issue gets resolved