FortuneJack Played Me again! Ask before you deposit.

[Treezy5]

The last promo was "Get a 50% up to 2BTC + 100 Free Spin bonus when you try this bonus" "Use the FJ50500 bonus code". It says nothing about the free spins being Pragmatic which I can't even access normally as a U.S. Player. So after the deposit I waited a day to find out I wasn't eligible. Why I can spend the money and then be told to trick the system by chat because they could issue a different provider free spins, can only mean greed. I did win once and they had me post a good review here but I was reluctant because my first experience was this dialogue:

Me: "Mobile is limited, so when I eagerly pressed the play button on my email for the bonus and 100 spins, the option to enter the code is far from easy. I then contacted support as it says to do for free spins and "Carrie" was just as dry and unhelpful as yesterday, stating I need to enter the code before depositing. I went to withdraw and saw another code was activated and asked for details that I didn't get. She just stated the rules of the email bonus which is not the same as the email. There is no minimum on the email, in fact it says ANY amount for free spins. It also does not say I have to play through the wager amount on Game Art and the contact CS for spins as she stated in chat."

I sent them a screen print of the ad

They replied with: "First of all we would like to inform you, that FortuneJack has many years of experience, is well-known in different forums and has many loyal members. There are different secure certificates, that you can see on our website. So, according to all of this, I can assure you that FortuneJack is trustworthy online casino.
Secondly, we are sorry, that you had negative experience, although, there are some rules, that should be followed up.
There is stated in the offer to contact Customer Support Agent regarding Free Spins and getting additional information. Please, understand, that it is impossible to state each detail in the advertisement. However, there is suggested to contact Friendly Customer Support and they are anytime happy to assist you, answer your questions and provide additional information, that is essential for this or that issue."

This was a lot of wasted time to result in annoyance and loss of trust. Just trying to save someone time when researching honest casino options. The one good thing was that the chat operation seems to be a bit improved and more prompt since Jan.

[klf]

If you're not clear about the advertisement it is better to clarify before you add funds to any site. If you're not happy then just withdraw your funds and they also don't take any withdrawals fee. What they said also correct because all fine details they may not be able to show in the advertisements and sometimes it frustrates us but partially it is our fault as well.

[Tipstar]

Though they are providing the bonus on their terms as an promotion and user should be aware of the rules,
It is the responsibility of the advertiser to visibly state any conditions that are applied.
If the site can verify the deposit, there is no reason to not give a deposit bonus.

[FortuneJack]

Hello, Treezy5

My name is Natalie and I am the current community manager for FortuneJack Casino here on Btalk.

We are very sorry to hear about the confusion this case might have caused you and want to apologize on behalf of FortuneJack.
I have read a response from our customer support representative Carrie and consider her response as a detailed explanation of what might have been a reason and how to resolve it though it might not have been enough for you in which case as klf has already mentioned here - you can always withdraw your funds back :)
I want to clarify for everyone else too, that it is a promise that when the new site is launched we will include restricted countries list under every game provider's "About Us" page.
Thank you for the heads up, I will also see if your case/suggestion is sufficient to receive a bug bounty for improvement of our services, if so, our support will get back to you shortly. (However, kindly, note, that this is not a promise: FortuneJack reserves the right to reward players for their input and effort in improving our service as we see fit.)

Have a great day ahead.

[BTCevo]

First thing, I do not like about their service too, although they have a lot of nice games there but because of its bad service, it makes me never played on this site. The second thing, this is not their fault because you never checked on your status being in restricted zone or not. As I know, most site always banned US region. And if you are in US region from the start at least you should wonder and asked about it before make some deposit here

[Caladonian]

Hello, Treezy5

My name is Natalie and I am the current community manager for FortuneJack Casino here on Btalk.

We are very sorry to hear about the confusion this case might have caused you and want to apologize on behalf of FortuneJack.
I have read a response from our customer support representative Carrie and consider her response as a detailed explanation of what might have been a reason and how to resolve it though it might not have been enough for you in which case as klf has already mentioned here - you can always withdraw your funds back
I want to clarify for everyone else too, that it is a promise that when the new site is launched we will include restricted countries list under every game provider's "About Us" page.
Thank you for the heads up, I will also see if your case/suggestion is sufficient to receive a bug bounty for improvement of our services, if so, our support will get back to you shortly. (However, kindly, note, that this is not a promise: FortuneJack reserves the right to reward players for their input and effort in improving our service as we see fit.)

Have a great day ahead.

well with this reply i think it can be fair enough for OP as we can see that inside the site players are free to withdraw funds if its meet the minimum
as far as i can assess if OP will be lucky bugs finder rewards will be added to him as mention coming from the community manager but its not guarantee yet but rest assure that the importance is there's no additional fee includes if OP decided to withdraw.

[marlboroza]

~snip~
Thank you for the heads up, I will also see if your case/suggestion is sufficient to receive a bug bounty for improvement of our services, if so, our support will get back to you shortly. (However, kindly, note, that this is not a promise: FortuneJack reserves the right to reward players for their input and effort in improving our service as we see fit.)

I sent email to support yesterday regarding this issue, but to be honest it would be nice if they send bug bounty to OP 

First thing, I do not like about their service too, although they have a lot of nice games there but because of its bad service, it makes me never played on this site.
~snip~

What do you mean when you say bad service? Bad service like 0-24 live support, or bad service like fast withdrawals with their fee, or bad service like lots of nice promotions, jackpots, bonuses, contests etc etc?

[ralle14]

~snip~
Thank you for the heads up, I will also see if your case/suggestion is sufficient to receive a bug bounty for improvement of our services, if so, our support will get back to you shortly. (However, kindly, note, that this is not a promise: FortuneJack reserves the right to reward players for their input and effort in improving our service as we see fit.)

I sent email to support yesterday regarding this issue, but to be honest it would be nice if they send bug bounty to OP 

I feel like OP won't be getting any bug bounty for this because the bonuses are stated in their terms and conditions. Imo the customer support should be the one to blame for this because "Carrie" didn't tell him any details about the bonus.

[Juggy777]

Op though your case now seems solved I would advise you to be more alert when you solely rely in ads. It's often the case where ads are done for getting users and it's a legit practice, it is the user who needs to be careful. How ever I am glad op will get his money back! I feel he should be awarded the bug bounty, but then again it's their discretion. Well op since your problem is solved I feel this thread can now be locked down, or if there is anything left to be solved keep it open.