they never respond to emails nor do they respond to tickets.
Yeah I wasn't expecting any reply but I thought I'd try them first before I start bothering the forum.
I've ordered the 10k chips too - only got the first email and not the confirmation email that they state. However, the status on my account did change immediately after a confirmation was in, so I'm assuming everything is fine at their end. I have asked others about this, and it seems to be an old bug with their buggy system.
![Undecided](https://bitcointalk.org/Smileys/default/undecided.gif)
Glad to know I'm not the only one, this puts my mind at ease, is your order status "chips ordered"?