21 days after a non-existant monero transfer was sent to my wallet they still tell me IT is looking into it! Anyone dumb enough to buy any new contracts with these muppets should contact me, I will sign them up to some Bitconnect contracts, cheapest rate around I guarantee....
First of all, we apologize for a delayed response.
We are receiving a significant number of tickets at the moment.
We are doing our best to get back to our customers in the shortest time possible and your patience and understanding are highly appreciated!
This ticket has been closed and merged into ticket number 471014. Even though the ticket has been closed, the information is not lost. It has simply been added to the mentioned ticket, which remains open. You will receive an answer as soon as possible.
Once a ticket is assigned to IT and goes through the process of resolving, it is handled by another department. Certain procedures have to be executed from the technical side but the issue will be resolved as soon as possible. We are really doing our best.
We sincerely apologize for the inconvenience and thank you for your patience and understanding.
Best regards,
Maya
Genesis Mining Customer Service
