Cex.io has finally credit its users BCH/BCC after all promise of support

[JamesBold]

Around July I deposited BTC into CEX and they froze my deposits, and it's still pending. They say I need to update KYC/verification. I sent them all the necessary verification including payment stubs, bank statements, exchange screenshots. It's been almost a month, and the verification process still going. I was verified before and been trading with them with decent volume, and all a sudden they slap me with additional KYC. I understand, I complied. But why the heck you gotta hold my Bitcoins? Give them back to me!!!!

[CEX]

Please be informed that we have credited Bitcoin Cash and launched BCH trading on CEX.IO. More details here.

hi,

how can we deposit bcash to cex.io ?

it seems there is no bcash wallet

Hi! BCH deposits and withdrawals will be available soon.

[CEX]

Around July I deposited BTC into CEX and they froze my deposits, and it's still pending. They say I need to update KYC/verification. I sent them all the necessary verification including payment stubs, bank statements, exchange screenshots. It's been almost a month, and the verification process still going. I was verified before and been trading with them with decent volume, and all a sudden they slap me with additional KYC. I understand, I complied. But why the heck you gotta hold my Bitcoins? Give them back to me!!!!

Hi! Please, provide us with your User ID so that we could investigate the issue.

[JamesBold]

Thank you, CEX. I finally got my Bitcoins unfrozen, and that's awesome, but I still did not get the BCH though credited to me. Will be reaching out to support

[JamesBold]

I never got my 5.5 BCH. Support won't respond! It's been over  a month! I finally got my Bitcoins unfrozen, but I never got credited the 5.5 Bitcoin Cash coins. Did anyone else experience loss of BCH from CEX?

I've waited a long time with support no luck. CEX owes me ~5.5 BCH. They froze my account for verification from July 15th-August 8th and I had 5.5 BTC pending. Then during Aug 1 hardfork, I would have had 5.5 BCH forked Bitcoin Cash coins. But when CEX unfroze my 5.5 BTC, I never got credited the 5.5 BCH, too. It's been like 2-3 months now.