It has been over a month and no response at all. Unfortunate, they could have been a legit exchange. #ticket9993
Have you tried to DM them on twitter?
If this accusation is true and they have indeed ignored your tickets for over a month then this is unacceptable. I mean they are clearly still adding new coins to the exchange(they've only recently added Kyber Network Tokens to their exchange).
But they've been running for quite a while now. Just keep trying to reach them, whatever way possible.
You can't DM them on twitter, only leave comments or tweet at them directly. But just look at their most recent posts and see how many people are trying to reach out but they are simply outright ignoring them.
I've read that their support used to be good but now it looks like they are just holding onto user funds with no intention of giving it back. The team is probably only responding to teams to get their coins listed cause money talks. They actively post on the forums about new coins being added but ignore everyone else.
I've only had my ticket open for 3 days while others have been waiting over a month. It's down right theft and is a probably easily solved on their end.