Bitmain not responding

[budthatsmyrealname]

i bought the a3 on the 31st. i even watched a video of someone shopping on bitmain. everything went smooth, i paid right away. they wont respond. i made a new ticket a few days later to ask on the status and i get the default "we received your email" response. i even used a different email to "inquire on a purchase" and still i only get a default response

when i log in the status is Paying Unshipped Valid. what is going on?

[JPP1972]

i bought the a3 on the 31st. i even watched a video of someone shopping on bitmain. everything went smooth, i paid right away. they wont respond. i made a new ticket a few days later to ask on the status and i get the default "we received your email" response. i even used a different email to "inquire on a purchase" and still i only get a default response

when i log in the status is Paying Unshipped Valid. what is going on?

Hi, Are you sure that you send the EXACT amount of your purchase???
for example... if bitmain request 0.22566 and you send 0.22565 the automatic system wait the difference.......
You see in the confirmation email that bitmain send to you the EXACT amount of your purchase.......

[budthatsmyrealname]

hi, yes i did. when i sent the money, i copied and pasted the amount that needed to be sentbecause the digits were long. not only that i also double checked that the fee wasnt included in my send price, so the amount being sent minus the fee was still exact same number

i see what youre saying, but i dont understand why they are ignoring my emails for 5 days now, even when i emailed with a different email they are still ignoring that too. im worried

[treanski]

you sure you paid to bitmain and not some phishing site  ?

[budthatsmyrealname]

the link in the email was the one i used (when they did the release) and from there i went straight to the site and step by step from there, i didnt leave the website