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February 17, 2018, 10:40:49 PM |
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I got the following response to my ticket:
We've identified a set of ETH deposits across several accounts that are currently showing with a 0 amount and we're responding to your ticket as part of the audit / correction process because your ticket mentions an ETH transaction ID that relates to one of the affected deposits
Please be assured that we're currently working on tracing the cause of the problem, and at the same time performing an audit of your transaction so that a corrected amount can be assigned to your account
We apologise for the inconvenience that this event has caused and we'll be in touch soon with an update on your balance
Regards Cryptopia Support
I WAS credited my ETH, so while it was a little slow, I did receive all of the ETH. Seems a lot of exchanges are having some hiccups, but still happy with cryptopia.
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