Cryptopia deposit = 0

[Phantoms001]

Anyone had any problems recently with an ETH deposit to Cryptopia? 

I deposited .17 ETH and after a while it did show a confirmed transaction in deposits worth 0.0000 ETH (nothing)

#31140908  ETH   0.00000000   Confirmed   Normal   0x7aa4cc83226142073da5cf73d2cf4d5ce8dd54eac56b9e1851b650587bf4d33d   20/20   15/02/2018 9:37:00 PM . 

I get that they can be slow, but I wonder when it does show the deposit but with no value.  I obviously opened a ticket but they are notoriously slow (weeks).  If they are charging $150.00 as a deposit fee they may be exiting stage right.

Any thoughts?

[Phantoms001]

I got the following response to my ticket:


We've identified a set of ETH deposits across several accounts that are currently showing with a 0 amount and we're responding to your ticket as part of the audit / correction process because your ticket mentions an ETH transaction ID that relates to one of the affected deposits

Please be assured that we're currently working on tracing the cause of the problem, and at the same time performing an audit of your transaction so that a corrected amount can be assigned to your account

We apologise for the inconvenience that this event has caused and we'll be in touch soon with an update on your balance

Regards
Cryptopia Support




I WAS credited my ETH, so while it was a little slow, I did receive all of the ETH.  Seems a lot of exchanges are having some hiccups, but still happy with cryptopia.