Changelly scam? I think so

[zeusk]

I tried to do a Bitcoin to Litecoin exchange today through Changelly.com, and this is how it went.
Changelly received my Bitcoins within a few minutes but yet their system was saying "Awaiting payment". Which i thought was weird. So I waited for a couple of more confirmations. At this point on the blockchain, my transaction had 4 confirmations, so i proceeded to contact their support team.
Their response was there was a technical issue. I asked them what the issue was and they used the "there is a technical issue with Bitcoin" excuse, which is impossible because the mempool is clear and Bitcoin transactions are working flawlessly. I got freaked out and asked for a refund because i checked the google reviews and there were tons of "Changelly is a scam" posts across the net.
At this point the support team asked for my Bitcoin address, which i gave them. But it has nearly been 24 hours and nothing has been refunded.
They are now ignoring all my support tickets and the more i read online, the more i realize changelly is a scam. I trusted Charlie (Shrem) because he recommended this company to me personally (his cousin is a good friend of mine). It's a shame they are tarnishing so many good peoples names over a few bitcoin here and there.

TLDR : Changelly have scammed me for a considerable amount of Bitcoin and are now ignoring me.

PS. I will update this community as soon as i get an update. If im mistaken, il admit it. But as of now, Changelly.com is 100% a scam.

[Changelly]

Hello,

Did you recieve you refund? If not, would you please be kind and let us know your transaction ID so we could find out what happened. We respect our customers and we wouldn't scam anyone.

Thank you!

[allahabadi]

Hello,

Did you recieve you refund? If not, would you please be kind and let us know your transaction ID so we could find out what happened. We respect our customers and we wouldn't scam anyone.

Thank you!

I sincerely think you should PM the individual too.