mtgox got hacked i couldn´t access my account […] mtgox customer service sorted it within 20 min.
Did you get your bitcoins back from Gox?
I'd like to know that too. Back in 2011 after the hack, the mtgox account recovery process asked for some detailed information like IP addresses and exact balances, not something that could be sorted out in 20 minutes.
i did send an email to customer service. they answered within 5 min, told me i just needed username, account number and password to access my coins. i had no clue, thrown it all into the garbage bin 2 years before. no chance.
i decided it was worth to write them a lenghty email with all the information i recalled (like bank account, bank adress, month of purchase, name, adress, email, - i had to guess all of this, since i had moved, held accounts with sevral banks and didn´t really know which i was using. on the other hand, it was just one transaction and i knew it was 100 btc.) must have guessed correctly since gox customer service supplied me with my account details and let me reset password - maybe it took an hour and not just 20 min. - the 100 btc were still sitting there untouched.
i was impressed with gox.
