Problems with cex.io smart contracts

[Benchman]

Hello CEX.IO Team,

I sent 1.4 ETH from Bitstamp to CEX 12 days ago, and they never came to my account. I see now that the problem is in this stupid smart contract.

Anyway, please, can you resolve this?

Username: Benchman

Ticket ID: #592664

TX ID: https://etherscan.io/tx/0x38f09fc113741632108c940eaaf49606b2718feb7d6278952ce80bac13ea8213#internal

Thank you!

Regards,
Benchman.

We have escalated the case to the support team. Still, please provide them with the TX ID and the destination wallet.

Already done 3 times.

Waiting 21 days and still nothing.

 

According to our information, your funds have already been added for compensation. Still, it requires some more time as the process is manual. 

Yes, thank you very much.

Sold it before doom.

Greetings.

[ZHHCAPITAL]

I used a smart contract/internal transaction to deposit into CEX.io 5 ETH from Bitstamp

https://etherscan.io/address/0xe4ad0542bc4ac492f04c872a4f2338eff95ea4f7#internaltx

user: zach@hadelcapitaltech.com

thank you!!!

[billhk]

OMG I am having the same problem :
https://etherscan.io/address/0xccc7c6bf6aafdd855a9fa2eafa24588e77385ebc#internaltx

ID: up112722849
Support Ticket #715740

I see now that the problem is in the stupid smart contract and this is my fault.
But if this issue can resolved as soon as possible I would greatly appreciate it.

Thank you very much for your assistance in this matter!

[billhk]

OMG I am having the same problem :
https://etherscan.io/address/0xccc7c6bf6aafdd855a9fa2eafa24588e77385ebc#internaltx

ID: up112722849
Support Ticket #715740

I see now that the problem is in the stupid smart contract and this is my fault.
But if this issue can resolved as soon as possible I would greatly appreciate it.

Thank you very much for your assistance in this matter!

This problem has been resolved. Cex.io support is nice, fast, awesome, and honest.

[Aegis Platform]

hi, send from surbtc to CEX.IO 10 ethe, the operation is not reflected in my finances. In etherscan.io it appears as internal transaction, what happens? I need an answer.
to:
https://etherscan.io/address/0x5f1d04dbb202611793599924b359ea6d644a3973

tx: https://etherscan.io/tx/0x5468f1ef51f05f4d5bcf8c21964781a1045fd5a2f8ded969b93286c18a5a7f79

The problem arose because the transaction was carried out by smart contracts

I am very worried about what all my savings are.

Send a ticket to support CEX (440011) but I have not had any solution.


What I can do? I lost my savings?


user CEX ID: up105894009

This thread goes to show that there is need for better smart contract auditing. Otherwise investors, traders and the companies involved end up losing lots of money due to software bugs and vulnerability. Remember the DAO. Check out www.aegissmartcontracts.com if you are interested in smart contract security. We are building a platform that will allow smart contract authors to conduct reasonably priced triple audits (expert audits, automated audits and bounty program audits) and get certified, meaning that users will have an easy time identifying smart contracts that have been thoroughly audited for all known bugs and vulnerability. Thanks.