Rob
1) You sent an email yesterday at 2:44PM CST. We missed that emailed as the entire team was busy with MASS deployments. "Our Fault, without a doubt and I mentioned that on last post."
2) You sent another email today saying it's the "2nd unresponded email" at 10:29PM CST, way outside of normal business hours. Your complaint, "2nd non responded email". How can it be 2nd unresponded email if you just sent it? Nick happened to be checking emails late and responded plus CC me. I'm here responding to your concern at this UNGODLY hour because we DO CARE about our customers.
3) VPN requests should be planned ahead at least 24hrs and based on our tech's availability since 99.9% of our customers use the Dashboard or our Tech to address issues with their machine. It is unreasonable to think that because you email or text, that you would be getting VPN access the same day or based on your availability vs ours.
I never deleted ROMI's post. He removed it himself and post that we resolved things professionally, off the thread. None of your posts have been deleted, even your complaints and the post where you said this thread is FAKE and reviews are BIASE because everyone had different customer experience than yours with your 14 MOD Firmware L3+. You should understand that every company wants to have happy customers. Why would we purposely ignore you when you have 14 machines with us and also refer friends to us? But it's always best to give any company sufficient time to respond and make things right for you / their customer.
P.S Going forward, we WILL NOT BE Accepting Mod Firmware machines as they Void Warranty, creates lots of extra support work and can be much more unreliable in the summer due to their potential for extreme OVER CLOCKING features that the machine are not designed to handle.
