What about those who are not able to exchange the tokens? Unfortunately, I did not wait for an answer from the support.
The question you first need to ask is how many people was able to exchange their tokens, the platform we were told to exchange the tokens with, ended up being a scam. This was the story of the last ICO craze world we had in 2017 and most people lost money. It is a good lesson for those that wish to learn, very painful because most of these ICOs have gone this same way