I have withdrawn at this exchange once and have never used it again. But I did not withdraw ETH, BTC or USDT because it had a minimum limit too high, I had to change to a token called Asobi ABX to withdraw and incur a large fee.
You are the first person who wrote back that you were withdrawing from this exchange, even if it was ABX.
But I still hope that the one who withdrew ETH or some other liquid coin will respond.