this issue solved, i can withdraw now and symbiotic_bnb helped on it.
Great, I'm glad you solved your problem "without a loss".
btw. Did you get an explanation, why it's happened? You can change the subject of this topic to do not confuse people.
It will be fine if you can give us this information for future reference. your experience could spare someone problems and headaches
They did not explained anything but just wanted my selfie video with document because i the right person who using this account because sudden change of a device.
And also another ID card for verification? I've had this experience with them last year where they asked for my IDs again and have to face a camera on my laptop. Their system wants to see my faces and eyes to blink.
Did you have a 2fa enabled? $30K is a big amount. If its mine, I would probaly send just any ID they ask to get the money back.
both acc fine now, no problem.
Problem solved or what happened?
Binance can use tricky ways for not letting users withdraw but it happens in rare cases. A similar situation has been the case on another forum and the Binance team has unlocked the account after the video verification. Looks like, you have missed an important document for verifying the account because $30k is not a big amount for worldwide crypto exchange.
