Binance tempararly blocked my withdrawal because i changed pc

[osho619]

Hello, i was trading in binance from last 3 years but 8 days before i changed pc and Binance.com tempararly disabled my account and they telling reason is "risk control". and they asked me to send videos deposit and withdrawal, login details of all devices and i already sent, i have more than 30000 usd in that exchange but binance not showing any interest to resolve the issue and i am chatting with them everyday but no solution yet now i am afraid about this exchange so please help on this, thanks.

[fuzebase]

That's very strange , because I change PC every days and my account never been blocked.

[osho619]

That's very strange , because I change PC every days and my account never been blocked.

it is just simple problem now they not doing anything just ignoring

[condoras]

it is just simple problem now they not doing anything just ignoring

So it's not just a "simple problem", as you say it is. Did you try to contact them on their Telegram channel? Perhaps they also have a local TG channel for your country/ region, so things get might be easier for you there...

[osho619]

it is just simple problem now they not doing anything just ignoring

So it's not just a "simple problem", as you say it is. Did you try to contact them on their Telegram channel? Perhaps they also have a local TG channel for your country/ region, so things get might be easier for you there...

i only chatted in the website not tried on telegram.

[adzino]

Hello, i was trading in binance from last 3 years but 8 days before i changed pc and Binance.com tempararly disabled my account and they telling reason is "risk control". and they asked me to send videos deposit and withdrawal, login details of all devices and i already sent, i have more than 30000 usd in that exchange but binance not showing any interest to resolve the issue and i am chatting with them everyday but no solution yet now i am afraid about this exchange so please help on this, thanks.

This is the first time I am hearing something like this. I have my work laptop, my personal laptop and a desktop computer from where I access my accounts on different websites but never got into trouble. Did you change your ISP or something? Probably your account got flagged for security reasons. But the weird thing is, why are they asking for "videos" and login details? Are you sure you are accessing the real binance? If you are, then just follow their instruction and they will unlock your account in no time.
Edit: I believe this has nothing to do with changing your PC. They probably wants to verify the source of your funds. You highly likely triggered their AML check.

[osho619]

Hello, i was trading in binance from last 3 years but 8 days before i changed pc and Binance.com tempararly disabled my account and they telling reason is "risk control". and they asked me to send videos deposit and withdrawal, login details of all devices and i already sent, i have more than 30000 usd in that exchange but binance not showing any interest to resolve the issue and i am chatting with them everyday but no solution yet now i am afraid about this exchange so please help on this, thanks.

This is the first time I am hearing something like this. I have my work laptop, my personal laptop and a desktop computer from where I access my accounts on different websites but never got into trouble. Did you change your ISP or something? Probably your account got flagged for security reasons. But the weird thing is, why are they asking for "videos" and login details? Are you sure you are accessing the real binance? If you are, then just follow their instruction and they will unlock your account in no time.

sometime i change internet sometimes only, they asking videos i am right the person or not , i sent ticket to them but still not resolving .




Thanks for your inquiry.

As per checked, we found that the withdraw function was suspended due to the withdrawal risk control.

Please provide us with the following information for the account verification and we are going to help you through the ticket.
1. Device information (at minimum operating system version, brand, model, and browser name/version) regarding at least one device that is commonly used on the account.)

2. Please record a video, including the following information:
- Withdrawal records：Please login to your account and show the withdrawal records in your account.
- Communication records：Please show in the video the emails between you and Binance CS via this email.
- You also need to appear in the video and hold the information page of your ID document, and repeat clearly the following sentence : "Today is the year/month/day, my account is applying for withdrawal of XXX coins with XXX amount. I confirm that it is my own operation. I am contacting Binance CS to resume the withdrawal function of my Binance account ****** "

3. Please take a video of any deposit record of this account within 6 months. The video should contain the whole login process from the sender platform/wallet, and information for this transaction such as the full TxID, date and amount.

*Please do not use any screen recorder to take the video. The video size should not exceed 20 Mb if you wish to submit it as an attachment in the ticket, or you can upload your video to your private confidential drive if it is relatively large and provide us with the available link to verify.

In addition, if you are able to provide the following information at the same time, it will help to confirm your identity and help speed up the review process.
Security questions:
1. Account registration date
2. Account registration IP

[adzino]

Hello, i was trading in binance from last 3 years but 8 days before i changed pc and Binance.com tempararly disabled my account and they telling reason is "risk control". and they asked me to send videos deposit and withdrawal, login details of all devices and i already sent, i have more than 30000 usd in that exchange but binance not showing any interest to resolve the issue and i am chatting with them everyday but no solution yet now i am afraid about this exchange so please help on this, thanks.

This is the first time I am hearing something like this. I have my work laptop, my personal laptop and a desktop computer from where I access my accounts on different websites but never got into trouble. Did you change your ISP or something? Probably your account got flagged for security reasons. But the weird thing is, why are they asking for "videos" and login details? Are you sure you are accessing the real binance? If you are, then just follow their instruction and they will unlock your account in no time.

Thanks for your inquiry.

As per checked, we found that the withdraw function was suspended due to the withdrawal risk control.

Please provide us with the following information for the account verification and we are going to help you through the ticket.
1. Device information (at minimum operating system version, brand, model, and browser name/version) regarding at least one device that is commonly used on the account.)

2. Please record a video, including the following information:
- Withdrawal records：Please login to your account and show the withdrawal records in your account.
- Communication records：Please show in the video the emails between you and Binance CS via this email.
- You also need to appear in the video and hold the information page of your ID document, and repeat clearly the following sentence : "Today is the year/month/day, my account is applying for withdrawal of XXX coins with XXX amount. I confirm that it is my own operation. I am contacting Binance CS to resume the withdrawal function of my Binance account ****** "

3. Please take a video of any deposit record of this account within 6 months. The video should contain the whole login process from the sender platform/wallet, and information for this transaction such as the full TxID, date and amount.

*Please do not use any screen recorder to take the video. The video size should not exceed 20 Mb if you wish to submit it as an attachment in the ticket, or you can upload your video to your private confidential drive if it is relatively large and provide us with the available link to verify.

In addition, if you are able to provide the following information at the same time, it will help to confirm your identity and help speed up the review process.
Security questions:
1. Account registration date
2. Account registration IP

Makes sense. They want you to verify your Identity. You need to do a live video verification so that they can confirm that you are the same person as in the identity documents you have sent before for verification. They ask for such kind of verification because there are people who uses stolen (or bought from the black market) IDs to create accounts and commit crime.
Like I said, just follow the instruction and they will resume your withdrawal. Try to give them as much information as you can. There is nothing to worry about as long as you are the real owner of the account.

[noorman0]

sometime i change internet sometimes only,

My catch about this is that you are changing the IP settings, maybe because your IP location is different from the previous withdrawal so the binance system rejects your withdrawal for that reason.

If you trust Binance, then do what they ask. Considering $30k is a lot to me. And one more thing I suggest, use your default IP when accessing the exchange.

[condoras]

There is nothing to worry about as long as you are the real owner of the account.

Unless if they aren't the real Binance support...

My catch about this is that you are changing the IP settings, maybe because your IP location is different from the previous withdrawal so the binance system rejects your withdrawal for that reason.

If you trust Binance, then do what they ask. Considering $30k is a lot to me. And one more thing I suggest, use your default IP when accessing the exchange.

Changing IP's or use VPN is certainly a problem for any exchanger and almost all lock such accounts Asking though such verification proccedure, it's more than that. For sure it's not simple issue.

[osho619]

Actually I am an ecurrency exchanger and crypto day trader too i often buy and sell and withdraw and what was happened last week my old pc monitor got problem so I bought new pc after that they started to monitor my withdrawals and then temporarily disabled withdrawal, I use jio WiFi or airtel WiFi.

[Quidat]

Hello, i was trading in binance from last 3 years but 8 days before i changed pc and Binance.com tempararly disabled my account and they telling reason is "risk control". and they asked me to send videos deposit and withdrawal, login details of all devices and i already sent, i have more than 30000 usd in that exchange but binance not showing any interest to resolve the issue and i am chatting with them everyday but no solution yet now i am afraid about this exchange so please help on this, thanks.

Changed device? Its impossible that you would really be asked out on such changes. For ip address then i might believe but for device? No it wont and same like
others said that this is my first time on hearing out this kind of issue from binance on such blockage.Dont know on why they gotten stricter in terms of this yet
it doesnt happen to me.Im logging in with my own pc in the house with own ip address and when im in transit i do make use of m phone with data usage
so it changed both ip and device.. but you said that you had 30,000 usd inside of it and that might be some reason on why they got stricter.
There no other people who can help but only binance.Just be consistent on contacting them and post up on whats their response.

[Taskford]

Hello, i was trading in binance from last 3 years but 8 days before i changed pc and Binance.com tempararly disabled my account and they telling reason is "risk control". and they asked me to send videos deposit and withdrawal, login details of all devices and i already sent, i have more than 30000 usd in that exchange but binance not showing any interest to resolve the issue and i am chatting with them everyday but no solution yet now i am afraid about this exchange so please help on this, thanks.

I don't believe this since I never encounter such issue. I'm always change my device upon using binance since I'm a traveler but it never happen to me. Maybe there's a deep reason on why your account is been block that's why those issues occur to you. Just contact the support and ask about what happen to know the answer on why those things happening on your account.

[sheenshane]

I don't believe this since I never encounter such issue. I'm always change my device upon using binance since I'm a traveler but it never happen to me. Maybe there's a deep reason on why your account is been block that's why those issues occur to you. Just contact the support and ask about what happen to know the answer on why those things happening on your account.

I tend to agree with you since I have also an account on Binance and I can able to log in using different wifi with a different location (in my office and at home or even in the house of my co-worker).  I suspected that OP's previous device was using a VPN (knowing or without knowing him) OP,s continuously using this. 

That's probably not a problem, you can contact the support and ask for a resubmit of KYC again if needed for personal verification.  I think they can help you out there since they are a big company that cares about the reputation they had, it might no shady things will happen I guess.  Technically, no one will help you here aside from advice and speculation of what exactly happens, instead, contact the support of Binance and submit your concern.

[khaled0111]

I don't believe this since I never encounter such issue. I'm always change my device upon using binance since I'm a traveler but it never happen to me.

Why would the OP lie about this? In fact all what he said makes sense especially if he used to use the same pc to connect to his binance account. Besides, a big amount of money is involved here.
Am sure binance uses an advanced anti-cheating algorithm which will be triggered by a sudden change in the device used and hence will result in locking the account.

OP has no other option but to follow the CS's instructions to verify his identity.

[rhomelmabini]

OP has no other option but to follow the CS's instructions to verify his identity.

That's his only choice and only possible option unless he wants to forget the balance he got from Binance exchange. If that's what the CS of Binance wants from his account then he should abide by it no matter what because that's the decision they give to the user.

[blue Snow]

sometime i change internet sometimes only, they asking videos i am right the person or not , i sent ticket to them but still not resolving .

Ask symbiotic_bnb hope he can escalate it you and pull up your ticket number into support team.

[examplens]

do I only think that the OP didn't tell us everything what's exactly happened there?
I have an account there. I have never had a problem with this exchange. not only have I used it on multiple computers, but I also logged-in at the same time from two different devices. Few times used VPN during the same session.

Actually I am an ecurrency exchanger and crypto day trader too i often buy and sell and withdraw and what was happened last week my old pc monitor got problem so I bought new pc after that they started to monitor my withdrawals and then temporarily disabled withdrawal, I use jio WiFi or airtel WiFi.

whether the deposit at your address was made by anyone other than you? you work as an exchanger, Is it possible that someone deposited coins from a blacklisted address or address used for a different way of scam/hack or any other illegal actions?

[condoras]

do I only think that the OP didn't tell us everything what's exactly happened there?
I have an account there. I have never had a problem with this exchange. not only have I used it on multiple computers, but I also logged-in at the same time from two different devices. Few times used VPN during the same session.

No you aren't.

So it's not just a "simple problem", as you say it is.

whether the deposit at your address was made by anyone other than you? you work as an exchanger, Is it possible that someone deposited coins from a blacklisted address or address used for a different way of scam/hack or any other illegal actions?

Even if this is the case here, which I dought it, he can't know if sender's address is blacklisted for any reason.

[hulla]

First, changing of PC is clearly not the reason why your account been blocked and the use of a VPN can cause it in some situations which is why I will never recommend the use of VPN for exchange or gambling site.
Second, the withdrawal risk control was just noticed by the Binance admin cause sooner or later you'll be asked to upgrade your account by going through KYC since your holding on the exchange worth $30,000 which is almost the price of 2BTC.