I have a low amount of BTC at CEX.IO. Since they have a withdrawal limit of 0.18598622 ($10,000 right now), they are not letting me withdraw my BTC, even if I decide to close my account.
According to what I saw on one of their withdrawal related
article, the minimum withdrawal for US dollars is $100 while in Euro it is $30 which is the withdrawal limit, but I am not certain as it has been long this was written.
After ignoring a few of my messages, they responded stating they will not lower their withdrawal limit. Does anyone know how I can solve that issue? Any experience with CEX.IO?
The best you can do is to reply (if possible) the email sent to you or create another ticket, asking the support what amount the minimum withdrawal limit is. (But while withdrawimg the fund, was there no pop-up message that indicated the withdrawal limit and which will be the reason you are not able to withdraw.
After knowing the withdrawal limit, make sure you have up to that balance on your account before initiating withdraw.