GanTech
Jr. Member
Offline
Activity: 214
Merit: 2
|
|
April 01, 2023, 12:55:29 AM |
|
I had been cooperating with CoinPayments for 5 years. The service was okay, but it was expensive when it came to transfer fees. However, everything was okay UNTIL now!
When I started cooperating with CoinPayments, there was no KYC. After some time, they started doing KYC, so I completed it by sending them my documents. I passed the KYC and cooperated with them for a few years without any issues. However, 5 weeks ago, a problem occurred.
Seven weeks ago, I got COVID-19, and it was a terrible experience for me. After recovering from COVID-19, I got every possible illness that I could get one after another, as if I had no immunity( till now i am still sick). During that time, my ID expired, and due to the law in my country, I couldn't issue for new one before 30 days expiry date. So, I was in a situation where I couldn't get a new document because of my illness, and even if I could, I would have to wait for 30 days, and they require docs that are 90 days before expiration date. So if you got 1 ID and if you can't issue for new ID before 30days of expiration date you will get similar problems.
On the same day that my document expired, CoinPayments locked my account entirely. I couldn't withdraw my money, which was not a big deal, but my customers couldn't make payments, which was a huge problem for my business. Banks, payment apps, and other payment providers just asked me to send them the new document when I get it, and they gave me 3-6 months, depending on the company. Because i passed KYC in the past and now it's just an update of ID. Not big deal for all but not for coinpayments.
CoinPayments completely blocked my account, so I wrote to them to solve the situation. They asked me to send them my company registration documents, which I did, but then I received no response from CoinPayments. They just kept saying that they would get back to me soon and that they were looking into my case. For freaking 23 days, they did nothing, and during that time, my customers couldn't pay for my services, and I lost a lot of money. I would understand the situation if I were a new customer or i didn't pass KYC in the past, but not after 5 years of being a customer and passing KYC, and just because my document expired, and I am waiting for a new one.
There is a total lack of willingness to help or solve the situation, especially when other companies didn't have any problems. So, what now? I am waiting for my new documents, my customers can't pay for my services, and after I solve this situation, I will say goodbye to CoinPayments, share my story with the whole internet, and not recommend this company to anyone because of how they treated a long-term customer in such a terrible situation.
If you search coopration with coinpayments i DON'T RECOMMEND IT AT ALL!!!
|