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Author Topic: My First and Last Experience with Betcoin.ag: A Cautionary Tale of Scams and Unf  (Read 454 times)
Betcoin.AG
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September 17, 2024, 11:16:15 PM
 #41

This makes me feel that I might not be able to withdraw my funds

You will not. You are one of the most egregious abusers we have seen so far this year. There is no chance you will withdraw any of your scammed monies.


Now, I have re-submitted my complaint to AskGamblers.

You are a bad person, wasting all this time submitting and resubmitting to these meditators, who are trying to help legitimate people. You are the reason sportsbooks are asking for KYC more and more. You are the reason that eSports betting has a terrible reputation and many sportsbooks won't even offer it. You are the reason that no one trusts the scam accusations which come up in this forum any more. You are the reason many of the sportsbooks don't even respond to claims in the forum any more. You are the reason that we have to direct attention and resources away from our legitimate players to devote to security.  You are the reason we spend hundreds of thousands of dollars each year on abuse detection methods, to make sure that people like you can no longer steal from us. You picked the wrong site to tangle with. You should have done your research. We don't take kindly to people like you.

ka02 (OP)
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September 18, 2024, 04:26:26 AM
 #42


You will not. You are one of the most egregious abusers we have seen so far this year. There is no chance you will withdraw any of your scammed monies.

You are a bad person, wasting all this time submitting and resubmitting to these meditators, who are trying to help legitimate people. You are the reason sportsbooks are asking for KYC more and more. You are the reason that eSports betting has a terrible reputation and many sportsbooks won't even offer it. You are the reason that no one trusts the scam accusations which come up in this forum any more. You are the reason many of the sportsbooks don't even respond to claims in the forum any more. You are the reason that we have to direct attention and resources away from our legitimate players to devote to security.  You are the reason we spend hundreds of thousands of dollars each year on abuse detection methods, to make sure that people like you can no longer steal from us. You picked the wrong site to tangle with. You should have done your research. We don't take kindly to people like you.

Please calm down. First, I don’t understand how you managed to paint me as someone capable of influencing the entire sports betting KYC process or damaging the reputation of eSports. As for your claim that you "spend hundreds of thousands of dollars each year to detect people like me," I find that completely absurd. I have never engaged in sports betting at your casino; I only played eSports games and won fairly. Yet, you accuse me of scamming you for this money? I have played the same games at other casinos and have always been able to withdraw my funds smoothly. Doesn’t that prove that my way of playing is fair? I am still playing the same games on other platforms without any issues.

I do not need special treatment; I simply want to know on what grounds you accuse me of violating your rules and block my withdrawal. What’s even more ridiculous is the implication that successfully withdrawing money would mean I’m “scamming” you. This logic is simply baffling.

Furthermore, if you block players from withdrawing based on these baseless accusations, will you treat other players in a similar situation as “another me” in the future? The reason I re-submitted my complaint is not to waste AskGamblers' time but because I need a clear answer. The issue is not about whether I can withdraw my funds, but rather understanding which “violation” led to this result.
holydarkness
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September 18, 2024, 04:36:35 PM
 #43

[...]

[...]

OP, to clarify things on your previous post, no I am not "the person in charge" here, in any sense. I'm simply here to oversee a case to its end.

Moving to the topic, I have to agree that it's quite unfair to keep re-submitting a case to be tried, it exhausted the manpower of so many parties that can otherwise placed elsewhere, so how about make this one as your last, and you'll have to accept whatever the ADR decided? No other future attempt for the same case?

And, Betcoin.AG, if I may propose a way out of this endless circle, you wrote here that you've compiled evidences against OP? Do I correctly understand that it means you're ready to put a rebuttal to any of OP's accusation on AG? If so, how about we try a different approach?

Suppose OP agreed that it'll be his last attempt of dispute resolution, how about you reached to the ADR as well, writing that you'll appreciate their help to put an end to this for good, that a player with "OP's email address/AG username here" will write to get a dispute resolved, and you'll appreciate if they can review the evidence you provided with the email.

IMO, that should put a lid to this case for good.

.
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Betcoin.AG
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September 19, 2024, 08:35:17 PM
 #44

Suppose OP agreed that it'll be his last attempt of dispute resolution, how about you reached to the ADR as well, writing that you'll appreciate their help to put an end to this for good, that a player with "OP's email address/AG username here" will write to get a dispute resolved, and you'll appreciate if they can review the evidence you provided with the email.

IMO, that should put a lid to this case for good.

We have no interest in what OP agrees to. He has created approx 50 accounts at Betcoin (played on 4, the rest were created around the same time and lined up for when he snuck these winnings by us). We know that he has been accused of similar elsewhere, and he has essentially admitted this, based on his reference to a “consistent betting pattern” which was never once stated by us.

An accusation on BitcoinTalk is resolved once we agree to binding mediation at an ADR of the player's choice. We don't have to say anything else. He has attempted to seek a resolution at 3 separate mediators (there was 1 contacted prior to this thread being created). If a mediator refuses to take the case, that is not our issue, and is overwhelmingly because the mediator can detect an obvious scam when he sees it. We have lost a total of 0 mediations, and that's because we do not withhold funds unless a player is confirmed to be a malicious, repeat scammer.

Every reply to this thread makes it more likely that it will harm our reputation by coming up higher in a Google search. We are done replying to this thread and we kindly ask you @holydarkness, to do the same. There is no need for back and and forth. If the player cannot find a mediator of his choice to rule in his favor, there is a reason.

ka02 (OP)
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September 20, 2024, 03:42:26 AM
 #45


We have no interest in what OP agrees to. He has created approx 50 accounts at Betcoin (played on 4, the rest were created around the same time and lined up for when he snuck these winnings by us). We know that he has been accused of similar elsewhere, and he has essentially admitted this, based on his reference to a “consistent betting pattern” which was never once stated by us.

An accusation on BitcoinTalk is resolved once we agree to binding mediation at an ADR of the player's choice. We don't have to say anything else. He has attempted to seek a resolution at 3 separate mediators (there was 1 contacted prior to this thread being created). If a mediator refuses to take the case, that is not our issue, and is overwhelmingly because the mediator can detect an obvious scam when he sees it. We have lost a total of 0 mediations, and that's because we do not withhold funds unless a player is confirmed to be a malicious, repeat scammer.

Every reply to this thread makes it more likely that it will harm our reputation by coming up higher in a Google search. We are done replying to this thread and we kindly ask you @holydarkness, to do the same. There is no need for back and and forth. If the player cannot find a mediator of his choice to rule in his favor, there is a reason.

As an ordinary player, I was indeed very angry to hear these accusations for the first time, but every time you show up, you mention many things that never happened in my memory, and I have gradually gotten used to it. So let's keep it simple. You mentioned there are four accounts in play, so let’s take these four accounts as an example. Are the games they are playing the same as mine? Are the bet amounts and games consistent? If they are, then I will admit I’m out of luck and concede that you are right; but I dare bet that they are not.

You also mentioned other accounts are queuing for withdrawals. What does that mean? I really don’t understand; please explain in detail.

Furthermore, I can provide my exchange statements at any time, clearly showing there are no transaction records with any of the accounts you mentioned. If necessary, I can even record a video to show you, as all data is public and transparent. If you want to investigate, I am willing to cooperate, but please stop making baseless accusations.

As for your claim that I have been accused of similar behavior elsewhere? Did I ever admit to it? Sorry, but in my memory, such things have never happened. I have tried hard to recall, but I couldn't think of anything that could help you. All I know is that I have returned to my previous casino and have been playing almost every day without any issues.

Regarding the "consistent betting pattern," I have explained that this was a translation issue. I actually meant to ask, what does "abusive betting" mean, not the "consistent betting pattern" you misunderstood.

Finally, you mentioned that I contacted a third-party mediator before creating this post? In my memory, that simply did not happen. My first step was to come to this forum to inquire about my situation, and then you responded to me. The whole process is that simple. If you hadn't mentioned the third-party mediator, I wouldn't even have known of their existence.

In summary, if you can prove that the games played by those four accounts are the same as mine, then I will admit you are right, and I can ignore the bet amounts. After all, I am a gambler, and I have confidence that the games played by those four accounts are different from mine. (Those four accounts are not mine, so I am unaware of their content, but I make this judgment from my perspective.)

Otherwise, I can provide transaction statements for you to investigate slowly. If none of this works, then let’s consider this issue resolved. I don’t want to waste any more time here, as I have long given up on this withdrawal. However, I must say that this experience has taught me something. I want to emphasize again that you are an A+ level black hole casino, even more disgusting than those black hole donation institutions. At least those institutions take the money without doing any good, which is their choice; whereas you not only make random accusations but also try to shift the blame onto the players. It is truly absurd.
ka02 (OP)
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September 22, 2024, 07:37:44 AM
 #46

BetcoinI want to tell you that I can respond to every word you say with great certainty and confidence. So, in the end, you will definitely have nothing to say because I am innocent and aware of my situation. I just don’t want to waste @holydarkness’s time, so we can consider this matter resolved. I also do not intend to withdraw my money, but I want to say that they are not a legitimate or reputable casino and do not deserve an A+ rating. The customer service attitude of the casinos I have played at is completely different from theirs.

Their online customer service interrupts the chat, and I have never received any notification about my account being disabled via email. If I hadn’t found out through the forum, I might never have received a response from them or understood why my account was disabled. There was no notification at all, as if their staff had disappeared.

They dare to say that they spend hundreds of thousands of dollars every year targeting players like me. They should really use that money to improve their management and develop in a positive direction. Their approach is fundamentally wrong, and they cannot be a good casino. After wasting more than 20 days of my time, I think I’ve said enough. I hope future players avoid this casino. They only allow deposits and not withdrawals.

This is a photo I took on August 28th; it's a translated photo.
https://i.postimg.cc/cHVqfLMg/English-translated-pictures.png
This is the original photo
https://i.postimg.cc/HxDWgmVg/Original-picture.png

Betcoin Support (Timestamp: August 28, 18:20)

Betcoin Support: "Thank you. Our support team will contact you soon!"

Axel (Support Agent): "Hello, I'm Axel. How may I assist you today?"

User: "My username is kaka00222
Email: 5******00@qq.com
I am unable to log in to my account. I have sent you several emails, but I have not received any response."

Axel (Support Agent): "Sorry, but our live chat service is unable to provide support for your request."

Here’s the service attitude of a reputable casino. Although I didn’t receive fair treatment, I hope my experience will alert future players. Thanks to @holydarkness.
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