I put money into a crypto website and now I'm trying to withdraw some funds.
This is not any crypto website, but ordinary fraudsters. There are no common elements with crypto here, except that it was mentioned a couple of times to give additional seriousness to the story and the "potential" of great earnings.
OP, you shouldn't so lightly invest money in something you don't understand, and it's obvious that you don't know much about "crypto websites". I know a man who knows a man who earned $xx million, not a good enough reference for investing. Or at least it shouldn't be.