FORTUNEJACK FRAUD 0.13709 ETH

[auudi88]

What happened::
I accumulated 0.13709 eth in my balance which I decided to withdraw, after I made request it was canceled and I was asked for KYC.
I passed their KYC over shufti.pro and I was expecting that I will get my money but on the next day I got email stating that I failed KYC and all my winnings are voided.
I did not use any bonuses, played with only my own money so this can not be a ToS breach, they just say their after manual review my KYC was failed.
I have noticed that this is a classic scheme used by Anjouan licensed casinos to scam on their KYC procedure due poor regulatory?

There are also another reports about that this operator turned to fraud despite being years in the industry.
https://bitcointalk.org/index.php?topic=5561636.0
https://bitcointalk.org/index.php?topic=5534261.0

I didn't have any other accounts registered in my name, I used a real ID and completed verification, so I feel completely scammed by this operator when it comes to my real winnings.
Scammers Profile Link:
https://bitcointalk.org/index.php?action=profile;u=303298

Reference Link:
Amount Scammed: 0.13709 eth
Payment Method: ETH
Proofs
https://www.talkimg.com/images/2025/10/27/UmjImg.png
https://www.talkimg.com/images/2025/10/27/UmjsVI.png
https://www.talkimg.com/images/2025/10/27/UmjNlH.png

[Perfectbaby]

Reference Link:
Amount Scammed: 0.13709 eth
Payment Method: ETH
Proofs

To view what is inside the screenshot I have to quote you so that it would be clearly seen by everyone..
Keeping that aside, I would have to say that this post could have been more better you posted on their ANN thread maybe you could get help from there so easily and know the reason why there is much problem. Lastly, what I noticed from gambling site and casino is that when you haven't passed kyc and you go ahead deposit on the site they would allow you to gamble and do whatever and even allow you to made deposit but immediately you make winning then there starts your problems on their site, and they wouldn't mind cooking up stories against you. However, I don't know if @Holydarkness will have anything to say or help you out from this problem that is why I mentioned his name here so that he can look after your case.

[logfiles]

You might want to take this case up to platforms like CG or AG if you are really sure that you are innocent. The mediators will help review the evidence provided by the casino and come up with a verdict.
Here are the links to the platforms.
1. https://casino.guru
2. https://www.askgamblers.com

[holydarkness]

Umm... let me try to reach my contact on FJ before you escalate to ADR, if you don't mind? See if we can deescalate the matter?

If you're ok with it, I need to understand your situationn better. Your narrative [and the first image] informed us that you failed your KYC and only allowed to withdraw your principal as a result of it, but on the next image, it shows that you successfully passing KYC, while third image inform us that FJ live support suggest a manual KYC.

Mind to help us understand better here?

[auudi88]

From my perspective it looks like that FJ accuse me of using forged document despite the verification got approved by shufti.pro
I might be wrong but it's just my understanding from the information I got. This can not be true because I use my own geniue ID, I would show them my passport as well if they have any doubts.
Also which is weird to me that they told to ADR that there was a video call verification but video call never happened, I only verified myself over shufti with id and selfie.

This case is very sketchy from FJ side as the amount was not very big, I guess most of crypto casinos would process it even without kyc, but verification was successful, I never had any other account registered there and yet they still do manual review on me?

[holydarkness]

From my perspective it looks like that FJ accuse me of using forged document despite the verification got approved by shufti.pro
I might be wrong but it's just my understanding from the information I got. This can not be true because I use my own geniue ID, I would show them my passport as well if they have any doubts.
Also which is weird to me that they told to ADR that there was a video call verification but video call never happened, I only verified myself over shufti with id and selfie.

This case is very sketchy from FJ side as the amount was not very big, I guess most of crypto casinos would process it even without kyc, but verification was successful, I never had any other account registered there and yet they still do manual review on me?

Ok, noted. Your username is audi88racer, if you don't mind to confirm? I'll try to reach my contact and ask them their side of the story, why the account KYC got failed and that it never get any chance for video KYC.

[auudi88]

From my perspective it looks like that FJ accuse me of using forged document despite the verification got approved by shufti.pro
I might be wrong but it's just my understanding from the information I got. This can not be true because I use my own geniue ID, I would show them my passport as well if they have any doubts.
Also which is weird to me that they told to ADR that there was a video call verification but video call never happened, I only verified myself over shufti with id and selfie.

This case is very sketchy from FJ side as the amount was not very big, I guess most of crypto casinos would process it even without kyc, but verification was successful, I never had any other account registered there and yet they still do manual review on me?

Ok, noted. Your username is audi88racer, if you don't mind to confirm? I'll try to reach my contact and ask them their side of the story, why the account KYC got failed and that it never get any chance for video KYC.

Yes that's correct

[holydarkness]

Yes that's correct

OP, upon reaching my contact with your username, they informed me that your case had been escalated to CasinoGuru and the arbitrator has concluded your case in favor of FortuneJack, that upon the arbitrator's own investigation, your documents were somewhat questionable:




As always, we're bound by ADR's ruling. Thus, I'll add your case to my list --that's waaayyyy overdue-- and mark it as resolved, according to CG's ruling.

[auudi88]

I brought this case to public because from my perspective fortunejack management manipulated evidence to avoid payment.

Why I think that the evidence was manipulated by FJ to avoid payment?
1. Shufti.pro validated my identity by ID scan and Face scan with success.
2. CG asked what document did I show during video verification call.
3. any "video verification call" was never requested by FJ team and never performed.
4. My documents were real and issued by Polish government entity, I was ready to provide other ID document.
5. FJ managment was aware CG doesn't have rights to share full evidence with other party.
6. I never had any other account in their casino.

When I contacted CG again after the complain was finished, the accusations changed and I was told by CG that I was accused of operating multiple accounts which is not true.
From my perspective, this seems unfair and very suspicious, because first my identity verification failed due to allegedly forged documents, and later because I was operating multiple accounts.


I would like to hear explanations from FortuneJack management itself there for the public.

[logfiles]

I would like to hear explanations from FortuneJack management itself there for the public.

It more like two different entities now saying that something is up against your documents vs one that you think is right. This is no stalemate, so the burden is on you to prove otherwise. I don't think FJ management is coming up here to explain further because you already know what they are going to say.
Why don't you follow CG's advice if you are not yet satisfied with the verdict?

[auudi88]

I would like to hear explanations from FortuneJack management itself there for the public.

It more like two different entities now saying that something is up against your documents vs one that you think is right. This is no stalemate, so the burden is on you to prove otherwise. I don't think FJ management is coming up here to explain further because you already know what they are going to say.
Why don't you follow CG's advice if you are not yet satisfied with the verdict?

I completely disagree with what you said.

Shufti.pro confirmed authenticity of my document and my biometrics.
Why CG stands for FJ in that case I explained in previous post. If the verification would fail over 3rd party verification service it would be indisputable but my verification was successful and FJ just decided to not pay my winnings.
So you why FJ even use that 3rd party service if they handle verifications manually and they know better what is "real" or "forged"?

I never had any issues with kyc verfication in other casinos like 500, winnerz, stake, trivelabet using same documents.

[holydarkness]

I brought this case to public because from my perspective fortunejack management manipulated evidence to avoid payment.

Why I think that the evidence was manipulated by FJ to avoid payment?
1. Shufti.pro validated my identity by ID scan and Face scan with success.
2. CG asked what document did I show during video verification call.
3. any "video verification call" was never requested by FJ team and never performed.
4. My documents were real and issued by Polish government entity, I was ready to provide other ID document.
5. FJ managment was aware CG doesn't have rights to share full evidence with other party.
6. I never had any other account in their casino.

When I contacted CG again after the complain was finished, the accusations changed and I was told by CG that I was accused of operating multiple accounts which is not true.
From my perspective, this seems unfair and very suspicious, because first my identity verification failed due to allegedly forged documents, and later because I was operating multiple accounts.


I would like to hear explanations from FortuneJack management itself there for the public.

Mind to share us screenhsot of that reply from CG after the complaint reached its verdict and their explanation changed from KYC to multi-acc?

Also, though I am not 100% sure this is how it works, even automated KYC were reviewed by humans. The automated parts were to eliminate blatantly forged documents and documents that didn't meet criteria. FAIK, on many cases of failed KYC across casinos, couple of them were because the verification officer finds discrepancies.

[logfiles]

I completely disagree with what you said.

Shufti.pro confirmed authenticity of my document and my biometrics.
Why CG stands for FJ in that case I explained in previous post. If the verification would fail over 3rd party verification service it would be indisputable but my verification was successful and FJ just decided to not pay my winnings.
So you why FJ even use that 3rd party service if they handle verifications manually and they know better what is "real" or "forged"?

I never had any issues with kyc verfication in other casinos like 500, winnerz, stake, trivelabet using same documents.

Whether you disagree with me or not, but the next thing to do may have to involve the licensing authority. That's all I am pointing to. I haven't seen your documents so I certainly can't conclude stating that you are on the wrong but based on what has happened so far, the odds are against you.