FORTUNEJACK FRAUD 0.13709 ETH

[auudi88]

What happened::
I accumulated 0.13709 eth in my balance which I decided to withdraw, after I made request it was canceled and I was asked for KYC.
I passed their KYC over shufti.pro and I was expecting that I will get my money but on the next day I got email stating that I failed KYC and all my winnings are voided.
I did not use any bonuses, played with only my own money so this can not be a ToS breach, they just say their after manual review my KYC was failed.
I have noticed that this is a classic scheme used by Anjouan licensed casinos to scam on their KYC procedure due poor regulatory?

There are also another reports about that this operator turned to fraud despite being years in the industry.
https://bitcointalk.org/index.php?topic=5561636.0
https://bitcointalk.org/index.php?topic=5534261.0

I didn't have any other accounts registered in my name, I used a real ID and completed verification, so I feel completely scammed by this operator when it comes to my real winnings.
Scammers Profile Link:
https://bitcointalk.org/index.php?action=profile;u=303298

Reference Link:
Amount Scammed: 0.13709 eth
Payment Method: ETH
Proofs
https://www.talkimg.com/images/2025/10/27/UmjImg.png
https://www.talkimg.com/images/2025/10/27/UmjsVI.png
https://www.talkimg.com/images/2025/10/27/UmjNlH.png

[Perfectbaby]

Reference Link:
Amount Scammed: 0.13709 eth
Payment Method: ETH
Proofs

To view what is inside the screenshot I have to quote you so that it would be clearly seen by everyone..
Keeping that aside, I would have to say that this post could have been more better you posted on their ANN thread maybe you could get help from there so easily and know the reason why there is much problem. Lastly, what I noticed from gambling site and casino is that when you haven't passed kyc and you go ahead deposit on the site they would allow you to gamble and do whatever and even allow you to made deposit but immediately you make winning then there starts your problems on their site, and they wouldn't mind cooking up stories against you. However, I don't know if @Holydarkness will have anything to say or help you out from this problem that is why I mentioned his name here so that he can look after your case.

[logfiles]

You might want to take this case up to platforms like CG or AG if you are really sure that you are innocent. The mediators will help review the evidence provided by the casino and come up with a verdict.
Here are the links to the platforms.
1. https://casino.guru
2. https://www.askgamblers.com

[holydarkness]

Umm... let me try to reach my contact on FJ before you escalate to ADR, if you don't mind? See if we can deescalate the matter?

If you're ok with it, I need to understand your situationn better. Your narrative [and the first image] informed us that you failed your KYC and only allowed to withdraw your principal as a result of it, but on the next image, it shows that you successfully passing KYC, while third image inform us that FJ live support suggest a manual KYC.

Mind to help us understand better here?

[auudi88]

From my perspective it looks like that FJ accuse me of using forged document despite the verification got approved by shufti.pro
I might be wrong but it's just my understanding from the information I got. This can not be true because I use my own geniue ID, I would show them my passport as well if they have any doubts.
Also which is weird to me that they told to ADR that there was a video call verification but video call never happened, I only verified myself over shufti with id and selfie.

This case is very sketchy from FJ side as the amount was not very big, I guess most of crypto casinos would process it even without kyc, but verification was successful, I never had any other account registered there and yet they still do manual review on me?

[holydarkness]

From my perspective it looks like that FJ accuse me of using forged document despite the verification got approved by shufti.pro
I might be wrong but it's just my understanding from the information I got. This can not be true because I use my own geniue ID, I would show them my passport as well if they have any doubts.
Also which is weird to me that they told to ADR that there was a video call verification but video call never happened, I only verified myself over shufti with id and selfie.

This case is very sketchy from FJ side as the amount was not very big, I guess most of crypto casinos would process it even without kyc, but verification was successful, I never had any other account registered there and yet they still do manual review on me?

Ok, noted. Your username is audi88racer, if you don't mind to confirm? I'll try to reach my contact and ask them their side of the story, why the account KYC got failed and that it never get any chance for video KYC.

[auudi88]

From my perspective it looks like that FJ accuse me of using forged document despite the verification got approved by shufti.pro
I might be wrong but it's just my understanding from the information I got. This can not be true because I use my own geniue ID, I would show them my passport as well if they have any doubts.
Also which is weird to me that they told to ADR that there was a video call verification but video call never happened, I only verified myself over shufti with id and selfie.

This case is very sketchy from FJ side as the amount was not very big, I guess most of crypto casinos would process it even without kyc, but verification was successful, I never had any other account registered there and yet they still do manual review on me?

Ok, noted. Your username is audi88racer, if you don't mind to confirm? I'll try to reach my contact and ask them their side of the story, why the account KYC got failed and that it never get any chance for video KYC.

Yes that's correct

[holydarkness]

Yes that's correct

OP, upon reaching my contact with your username, they informed me that your case had been escalated to CasinoGuru and the arbitrator has concluded your case in favor of FortuneJack, that upon the arbitrator's own investigation, your documents were somewhat questionable:




As always, we're bound by ADR's ruling. Thus, I'll add your case to my list --that's waaayyyy overdue-- and mark it as resolved, according to CG's ruling.