BCGAME.PH Hack account (Error logging in) Please help me...

Quote from: amfufu628 on February 20, 2025, 01:18:25 AM

Quote from: holydarkness on February 19, 2025, 04:54:34 PM

[...]

I've nudged them again few mins ago, see if we can have some time to tackle things, hopefully they can spare an hour or so to get some load out of our plate.

I'll appreciate your patience.

Thank you so much sir for your effort to contact the support of bcgame. Thank you. I’ve already emailed them now. I will wait for there response and i will be glad to do proof of ownership. I have proof like deposit time and date before the hack/incidents. Also, before the incident occur. I message my vip host to inquire about my cash back loss bonus if i’m eligible and he reply that i am, it requires 1 valid id. I send to my vip host one of my valid id to claim my cash back loss. That should be one proof that i own that account.

Uhh... Though I've never know what exactly they asked as a proof of ownership [at least not from the top of my head, with this currently tired brain], I somewhat believe that is not what they mean and require when initiating proof of ownership. I believe it's more like your last deposit, a screenshot of that deposit from your wallet [thus, a withdrawal from that wallet] as well as perhaps what they asked for KYC. Not... bonus ID.

Quote from: holydarkness on February 20, 2025, 09:13:25 PM

Quote from: amfufu628 on February 20, 2025, 01:18:25 AM

Quote from: holydarkness on February 19, 2025, 04:54:34 PM

[...]

I've nudged them again few mins ago, see if we can have some time to tackle things, hopefully they can spare an hour or so to get some load out of our plate.

I'll appreciate your patience.

I have the proof sir and thank you so much for helping me.

Quote from: BC.Game Support on February 19, 2025, 08:36:43 PM

Hello amfufu628,

Will you help us by writing to support@bc.game describing your case with the subject of the email "Hacked Account"? We will initiate lock down and proof of ownership. Thank you.

I’ve already send email yesterday as you requested.

Update: no email from support.

Quote from: amfufu628 on February 20, 2025, 11:20:20 PM

Quote from: BC.Game Support on February 19, 2025, 08:36:43 PM

Hello amfufu628,

Will you help us by writing to support@bc.game describing your case with the subject of the email "Hacked Account"? We will initiate lock down and proof of ownership. Thank you.

I’ve already send email yesterday as you requested.

Update: no email from support.

I'll relay this situation to my contact and get them to see whether your email is already received from their end and/or if they've initiate any action on this. Though I don't want to water down your situation and I can understand that waiting can be frustrating, I won't worry much if I were you, as it's just a couple of days since you sent the email.

A neighboring case also need about two or three days to get their reply. I'll still inquire and see if they can do something to expedite your case, though.

The support emailed me!!! Cheesy

They need my account to pass the KYC and send some deposit payment proof.

Update: I submit the documents regarding to KYC and I passed the KYC and I emailed back the deposit payment proof. Right now I’m waiting for the response of support.

Quote from: amfufu628 on February 22, 2025, 03:59:59 AM

The support emailed me!!! Cheesy

that's good to hear but just a heads up, it may take a day or more before you get a reply(so you might need a bit of patience), but hopefully they will contact you again soon and finally get your account recovered.

Quote from: amfufu628 on February 22, 2025, 03:59:59 AM

The support emailed me!!! Cheesy

I am sitting with my contact now and currently moving to your case. They're currently away to inquire to the team handling your case [that's why I'm here, to kill some time while waiting for them to return], but it shouldn't be long now as they told me during our talk yesterday that your case is being handled and they're almost done, that quite likely they'll be done with it tomorrow [today]. Hopefully my contact will return with a good news.

Hello amfufu628,

Your account should be unlocked now and all features are accessible and will work normally. Kindly check and don't hesitate to reach us if you still experienced any issue.

Hello sir. I’ve been busy this whole week or 2 I just log in today, but the 2fa is need to reset. I emailed the support today. I currently waiting for the reply to reset my 2fa

Quote from: amfufu628 on March 02, 2025, 06:43:41 AM

Hello sir. I’ve been busy this whole week or 2 I just log in today, but the 2fa is need to reset. I emailed the support today. I currently waiting for the reply to reset my 2fa

I'll try to reach my contact and tell them about this, see if I can get them to escalate the process. A neighboring case need a month [if I remember correctly] for the 2FA to be activated, though their case was because the security department still investigating the account and tries to be very sure that the one resetting the account is indeed the original owner.

Ok sir. I’ll just wait to the reply of support. So that the ip still the same. The one that i used when playing in bc. Thank you for your help sir.

Quote from: amfufu628 on March 03, 2025, 02:27:39 PM

Ok sir. I’ll just wait to the reply of support. So that the ip still the same. The one that i used when playing in bc. Thank you for your help sir.

OP, sorry that I can return to you just now. It kinda... slipped from my plate and I only noticed it when I look at my notebook and saw an entry about you is not crossed yet.

Anyway, I reached my contact yesterday and they told me that they've sent you an email today. Do you mind to check?

Hi Holy,

Following your inquiy to our colleague today regarding the situation with amfufu628, we can see from our side that the 2FA has been successfully activated.