Fortunejack is scam site. Doesnt pay when I win.

[Zwei]

3. Only me register and play my account. Not 2 people.

that's not what they said, they said you used two different people ID docs for KYC. did you do that?
if you did, then you are on the wrong here and fortunejack action are justified.

If your site fairplay. At least Fortunejack should refund my deposit money!

no casino refunds deposits if the player have withdrawn more than they deposited. you are not gonna get one unfortunately.

[Mahdirakib]

1. I can use any username and email to fill and register your site. That is not violation TOS.
2. My full name dont need same the username and email.
3. Only me register and play my account. Not 2 people.

The issue is not related to FortuneJack username and email address. They aren't accusing you of using multiple accounts. You should read the post of FortuneJack representative properly again. They have accused you of using two different people identity documents. We have no way to verify what has actually happened there. Now you have the only option to take the case to a 3rd party mediator (CasinoGuru or Askgamblers). They will provide the evidences there.

[Thuytrang1987]

1. I can use any username and email to fill and register your site. That is not violation TOS.
2. My full name dont need same the username and email.
3. Only me register and play my account. Not 2 people.

The issue is not related to FortuneJack username and email address. They aren't accusing you of using multiple accounts. You should read the post of FortuneJack representative properly again. They have accused you of using two different people identity documents. We have no way to verify what has actually happened there. Now you have the only option to take the case to a 3rd party mediator (CasinoGuru or Askgamblers). They will provide the evidences there.

No bro. Only one account in Fortunejack. I only use 1 ID with video face to KYC fortunejack.  You understand?

[Thuytrang1987]

3. Only me register and play my account. Not 2 people.

that's not what they said, they said you used two different people ID docs for KYC. did you do that?
if you did, then you are on the wrong here and fortunejack action are justified.

If your site fairplay. At least Fortunejack should refund my deposit money!

no casino refunds deposits if the player have withdrawn more than they deposited. you are not gonna get one unfortunately.

The day i deposit. I dont withdrawal any time!

[Zwei]

No bro. Only one account in Fortunejack. I only use 1 ID with video face to KYC fortunejack.  You understand?

that's not what fortunejack are saying tho, so it's your words against their words. we have no way to verify either of the claims so you need to go to an ADR.
so like @Mahdirakib suggested, go submit a complaint on casinoguru or askgamblers

https://casino.guru/complaints/create
https://www.askgamblers.com/submit-complaint

The day i deposit. I dont withdrawal any time!

it doesn't matter, you are up money overall so you won't get a refund.

[holydarkness]

Thank you for your reply. But your site really become the scamsite.
1. I can use any username and email to fill and register your site. That is not violation TOS.
2. My ID full name dont need same the username and email.
3. Only me register and play my account. Not 2 people. And the KYC proccess need upload docs and face. So there are two people ??
Only my ID and my face uploaded to your site to KYC.
4. The first upload. I did wrong upload with my brother ID. But i cancelled it. Cause The KYC need video face .
4. I use my money to deposit and play with not cheat !
So your site give some poolshits reason and dont pay the money for player when they win. That is all
If your site fairplay. At least Fortunejack should refund my deposit money!
There are many accusations I read about your site in bitcointalk.
>>>>>>Fortunejack is scamsite. That is all

How... exactly someone could wrongly uploaded their ID with their brother's? Not to mention how on earth could someone get ahold of the brother's ID instead of it being kept in the ID owner's own pocket, and why?

You bumping the old thread of your case with BK8 doesn't help much, by the way, because previously, my mind just remember your username and that case as "this is someone who previously had a case with BK8". I didn't bother to check that old case as my hand is a bit full at the moment [for the past good couple of months]. With you bumping it and I get a quick crash course through it though... that case too is also about fabricated KYC, which was left unresolved because you choose not to proceed with my request to provide a better documentation.

And now we're having almost similar case, but this time you happen to accidentally use your brother's ID, and cancelled it because the KYC need video face? You do aware that it doesn't sound so good to you, right?

[Thuytrang1987]

Thank you for your reply. But your site really become the scamsite.
1. I can use any username and email to fill and register your site. That is not violation TOS.
2. My ID full name dont need same the username and email.
3. Only me register and play my account. Not 2 people. And the KYC proccess need upload docs and face. So there are two people ??
Only my ID and my face uploaded to your site to KYC.
4. The first upload. I did wrong upload with my brother ID. But i cancelled it. Cause The KYC need video face .
4. I use my money to deposit and play with not cheat !
So your site give some poolshits reason and dont pay the money for player when they win. That is all
If your site fairplay. At least Fortunejack should refund my deposit money!
There are many accusations I read about your site in bitcointalk.
>>>>>>Fortunejack is scamsite. That is all

How... exactly someone could wrongly uploaded their ID with their brother's? Not to mention how on earth could someone get ahold of the brother's ID instead of it being kept in the ID owner's own pocket, and why?

You bumping the old thread of your case with BK8 doesn't help much, by the way, because previously, my mind just remember your username and that case as "this is someone who previously had a case with BK8". I didn't bother to check that old case as my hand is a bit full at the moment [for the past good couple of months]. With you bumping it and I get a quick crash course through it though... that case too is also about fabricated KYC, which was left unresolved because you choose not to proceed with my request to provide a better documentation.

And now we're having almost similar case, but this time you happen to accidentally use your brother's ID, and cancelled it because the KYC need video face? You do aware that it doesn't sound so good to you, right?

Thank you very much bro.
I uploaded wrong ID but it is not problem bro.I have photo ID of all my family. It is not same with the info i registed in Fortunejack.You understand?
I appreciate for your help. But this time i think i will lost money same the past time.
Cant do anything with the scamsite when your money stay in the scamsite!

[holydarkness]

How... exactly someone could wrongly uploaded their ID with their brother's? Not to mention how on earth could someone get ahold of the brother's ID instead of it being kept in the ID owner's own pocket, and why?

You bumping the old thread of your case with BK8 doesn't help much, by the way, because previously, my mind just remember your username and that case as "this is someone who previously had a case with BK8". I didn't bother to check that old case as my hand is a bit full at the moment [for the past good couple of months]. With you bumping it and I get a quick crash course through it though... that case too is also about fabricated KYC, which was left unresolved because you choose not to proceed with my request to provide a better documentation.

And now we're having almost similar case, but this time you happen to accidentally use your brother's ID, and cancelled it because the KYC need video face? You do aware that it doesn't sound so good to you, right?

Thank you very much bro.
I uploaded wrong ID but it is not problem bro.I have photo ID of all my family. It is not same with the info i registed in Fortunejack.You understand?
I appreciate for your help. But this time i think i will lost money same the past time.
Cant do anything with the scamsite when your money stay in the scamsite!

Go to AG then, or CG. Choose one, not both. You can only choose one, and the one you chose will have the final ruling that binds us all, where their findings will reflect to the status of this case.

I've got assurance from FJ that they'll cooperate and provide supporting evidence of their findings to the ADR of your choosing once the thread is online.

[Trêvoid]

They have accused you of submitting identity documents belonging to two different individuals.

[yahoo62278]

Thank you for your reply. But your site really become the scamsite.
1. I can use any username and email to fill and register your site. That is not violation TOS.
2. My ID full name dont need same the username and email.
3. Only me register and play my account. Not 2 people. And the KYC proccess need upload docs and face. So there are two people ??
Only my ID and my face uploaded to your site to KYC.
4. The first upload. I did wrong upload with my brother ID. But i cancelled it. Cause The KYC need video face .
4. I use my money to deposit and play with not cheat !
So your site give some poolshits reason and dont pay the money for player when they win. That is all
If your site fairplay. At least Fortunejack should refund my deposit money!
There are many accusations I read about your site in bitcointalk.
>>>>>>Fortunejack is scamsite. That is all

How... exactly someone could wrongly uploaded their ID with their brother's? Not to mention how on earth could someone get ahold of the brother's ID instead of it being kept in the ID owner's own pocket, and why?

You bumping the old thread of your case with BK8 doesn't help much, by the way, because previously, my mind just remember your username and that case as "this is someone who previously had a case with BK8". I didn't bother to check that old case as my hand is a bit full at the moment [for the past good couple of months]. With you bumping it and I get a quick crash course through it though... that case too is also about fabricated KYC, which was left unresolved because you choose not to proceed with my request to provide a better documentation.

And now we're having almost similar case, but this time you happen to accidentally use your brother's ID, and cancelled it because the KYC need video face? You do aware that it doesn't sound so good to you, right?

Thank you very much bro.
I uploaded wrong ID but it is not problem bro.I have photo ID of all my family. It is not same with the info i registed in Fortunejack.You understand?
I appreciate for your help. But this time i think i will lost money same the past time.
Cant do anything with the scamsite when your money stay in the scamsite!

You have ID of all of your family? That in itself makes you look suspicious.  Normal people wouldn't have that.

Looks to keep like you go around playing on all these websites and submit different documents to each of them. This time you fucked up and used what you say is your "brothers" ID, then when asked for video you used yours.

Sounds like a cheater got caught IMO.

[Thuytrang1987]

How... exactly someone could wrongly uploaded their ID with their brother's? Not to mention how on earth could someone get ahold of the brother's ID instead of it being kept in the ID owner's own pocket, and why?

You bumping the old thread of your case with BK8 doesn't help much, by the way, because previously, my mind just remember your username and that case as "this is someone who previously had a case with BK8". I didn't bother to check that old case as my hand is a bit full at the moment [for the past good couple of months]. With you bumping it and I get a quick crash course through it though... that case too is also about fabricated KYC, which was left unresolved because you choose not to proceed with my request to provide a better documentation.

And now we're having almost similar case, but this time you happen to accidentally use your brother's ID, and cancelled it because the KYC need video face? You do aware that it doesn't sound so good to you, right?

Thank you very much bro.
I uploaded wrong ID but it is not problem bro.I have photo ID of all my family. It is not same with the info i registed in Fortunejack.You understand?
I appreciate for your help. But this time i think i will lost money same the past time.
Cant do anything with the scamsite when your money stay in the scamsite!

Go to AG then, or CG. Choose one, not both. You can only choose one, and the one you chose will have the final ruling that binds us all, where their findings will reflect to the status of this case.

I've got assurance from FJ that they'll cooperate and provide supporting evidence of their findings to the ADR of your choosing once the thread is online.

Hi bro. Can you tell me what is AG or CG ? Please tell me the link or detail. Idk what is it.
Then I will choose

[Thuytrang1987]

Thank you for your reply. But your site really become the scamsite.
1. I can use any username and email to fill and register your site. That is not violation TOS.
2. My ID full name dont need same the username and email.
3. Only me register and play my account. Not 2 people. And the KYC proccess need upload docs and face. So there are two people ??
Only my ID and my face uploaded to your site to KYC.
4. The first upload. I did wrong upload with my brother ID. But i cancelled it. Cause The KYC need video face .
4. I use my money to deposit and play with not cheat !
So your site give some poolshits reason and dont pay the money for player when they win. That is all
If your site fairplay. At least Fortunejack should refund my deposit money!
There are many accusations I read about your site in bitcointalk.
>>>>>>Fortunejack is scamsite. That is all

How... exactly someone could wrongly uploaded their ID with their brother's? Not to mention how on earth could someone get ahold of the brother's ID instead of it being kept in the ID owner's own pocket, and why?

You bumping the old thread of your case with BK8 doesn't help much, by the way, because previously, my mind just remember your username and that case as "this is someone who previously had a case with BK8". I didn't bother to check that old case as my hand is a bit full at the moment [for the past good couple of months]. With you bumping it and I get a quick crash course through it though... that case too is also about fabricated KYC, which was left unresolved because you choose not to proceed with my request to provide a better documentation.

And now we're having almost similar case, but this time you happen to accidentally use your brother's ID, and cancelled it because the KYC need video face? You do aware that it doesn't sound so good to you, right?

Thank you very much bro.
I uploaded wrong ID but it is not problem bro.I have photo ID of all my family. It is not same with the info i registed in Fortunejack.You understand?
I appreciate for your help. But this time i think i will lost money same the past time.
Cant do anything with the scamsite when your money stay in the scamsite!

You have ID of all of your family? That in itself makes you look suspicious.  Normal people wouldn't have that.

Looks to keep like you go around playing on all these websites and submit different documents to each of them. This time you fucked up and used what you say is your "brothers" ID, then when asked for video you used yours.

Sounds like a cheater got caught IMO.

Bro seem you dont understand. The inform i filled with fortunejack not same the wrong ID i uploaded. So I did upload my ID again.
The KYC need ID and video face. Then My ID and inform same with my account in fortunejack. You understand?
I dont cheat anything. That is all!

[nutildah]

Hi bro. Can you tell me what is AG or CG ? Please tell me the link or detail. Idk what is it.
Then I will choose

He is talking about AskGamblers and CasinoGuru. These are both respected online casino mediators, meaning if you submit a complaint against FortuneJack there, you may have a chance of getting it addressed and resolved. Just try to be as informative and truthful as you can.

https://askgamblers.com/ - the first choice in my opinion
https://casino.guru/ - if your initial complaint is rejected by AskGamblers

[Mahdirakib]

How... exactly someone could wrongly uploaded their ID with their brother's? Not to mention how on earth could someone get ahold of the brother's ID instead of it being kept in the ID owner's own pocket, and why?

OP had added the 4th line later by editing his post. It wasn't there when I (and the other two forum members) had read the post and made a reply here. Thanks for highlighting that part. Now the chance is extremely low for OP to reverse the decision by submitting a complaint to the mediator. Looks like OP had forgotten his own name when FJ team asked him to complete the KYC verification. As a result, he uploaded his brother's ID .

I uploaded wrong ID but it is not problem bro.

First of all, try to admit your wrongdoing as a problem instead of trying to defend in such way. You didn't even apologize yet for the things which you have done there. Uploading the identity documents of another person is a big problem.

[ryzaadit]

You have ID of all of your family? That in itself makes you look suspicious.  Normal people wouldn't have that.

If you playing on sector sportsbooks only while there has higher chance the account is getting requested by KYC. He really needed other document.  


I think, the reason why @OP upload 2 different document ID is due don't know the casino using Video Verification for the verify account. We all know, most of verified:
Level 1: Information Data
Level 2: Document ID/Driver license
Level 3: Proof of address
Level 4: Income stuff or other

All of these things, not required any video proof mostly just document picture or PDF. @OP knowing he will getting requested KYC in anytime cause these is not the first time he was playing (he moving around casino) due playing on sportsbook & we really know well sportsbook user is always getting limited bet size & KYC. He submitted his brother data stuff and don't want to use his data at the first palce, but the verification on FJ is different than other casino cause using video verification.

He can't passed those with his brother data, and submitted he own even he don't like it. No wonder the account getting flagged.... BTW for @OP failed verification is normal as long the new data you're input is always the same with the previous data you're inputed. If you inputed a different data, then is called "FRAUD" not just casino, even a bank can marked you as "FRAUD".

BTW, I pretty sure he having his brother PoA or other document not just ID maybe his other family too. Just can't passed the video verification ~XD

[yahoo62278]

You have ID of all of your family? That in itself makes you look suspicious.  Normal people wouldn't have that.

If you playing on sector sportsbooks only while there has higher chance the account is getting requested by KYC. He really needed other document.  

It's just crazy how he thinks it's normal to have his whole families ID. Obviously he is limited, banned, playing on a VPN, or something and trying to get away with it byt using fake documents or his family is dumb and letting him use their info on sites. There is no world where I think he is a legit player at this point.

[Thuytrang1987]

Thanks for all comments guys.
After this case. I think there is no way to get my money back with these scamsites.
So I will move to other bookmarkers.
Thank all!